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Continuous Improvement Practitioner

Posted: 23 Oct 2020 Closes: 2 Nov 2020
Birkenhead, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Preston, Swansea, Telford £37,248 (Croydon £40,675)
Flexible hm-land-registry/20201023135122

Are you passionate about Continuous Improvement (CI) and using change management methodology to drive excellence? If so, this is a very exciting time for HM Land Registry (HMLR) as we continue to embark on a significant transformation programme and we need you to be key in supporting its delivery. 

HM Land Registry is a successful, high-performing, innovative organisation. For more than 150 years HM Land Registry has protected and guaranteed people’s land and property rights by keeping and maintaining the Land Register for England and Wales. 

HMLR aims to become the world's leading land registry for speed, simplicity and an open approach to data.

Job description

This role is essential in supporting the creation, promotion and embedding a sustainable change and continuous improvement culture across the organisation. You will be part of a dedicated Continuous Improvement Team who will support the rollout of continuous improvement across the organisation (around 4,000 operational staff & corporate areas). These posts will be predominantly concerned with leading process improvement work, using problem-solving and process mapping techniques and working with corporate areas to develop and refine their CI journeys. This is a great opportunity if you are passionate about Continuous Improvement and the benefits it can bring to both HMLR and our customers. 

Regular travel to other HMLR office's will be required, with overnight stays expected where appropriate. This will be in line with government advice. 


To be successful in this role you will have experience of applying CI tools and techniques in a continuous improvement delivery environment, especially process mapping. You will be an effective communicator, with the ability to build strong working relations at all levels, whilst having outstanding coaching and mentoring skills. 

A training needs analysis will be carried out and where required training and development will be required. This will include supporting you to obtain professionally recognised qualifications, where relevant and necessary, such as Lean Six Sigma, LERC, Project and Change Management.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Delivering at Pace
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • • Competent Process Mapping and Visio skills


A great place to work 
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. 

Where difference is celebrated 
We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

Please click here for further information on our rewards package: 
Working at HM Land Registry

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply please complete the online application form where you will be asked to complete a 250 Technical word box and copy and paste your CV into the required section. Your CV needs to demonstrate your career history and qualifications. 

You will also complete a Statement of Suitability (in no more than 500 words). Your Statement of Suitability should demonstrate how you meet the requirements of the role, that you have the essential skills/experience/qualifications listed on the Job Description. It should also include why you think you are suitable and what you can bring to the role. How you have tackled similar tasks and demonstrated skills outlined in the job specification. 
Please provide evidence of how you meet the essential criteria listed below: 
• Experience of applying Continuous Improvement (CI) tools and techniques, especially process mapping 
• Experience of working as part of a CI delivery team within a knowledge-based organisation 

The sift will take place shortly after the closing date, with video interviews soon after (if you pass the sift and are invited to interview, we will contact you directly with interview dates). 

The blended interview will test the experience and behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

If you would like further information about the use of your personal data, please click on the link below: 
Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


HM Land Registry

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