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Contracts Assistant - 12 Month Secondment/FTC

Posted: 8 Apr 2021 Closes: 13 Apr 2021
Milton Keynes, United Kingdom GBP 23,000.00 - 25,000.00
Permanent & Full-time NWR_IRC2208743

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and state of the art ventures that this country has ever seen.

This opportunity sits in Supply Chain Operations (SCO), a newly formed division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain.

Our aim is to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

What do we do?

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

• Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

• Operate 1,200 rail vehicles.

Behind the scenes we:

• Process £7,000,000,000 of payments.

• Handle over 23,000 IT helpdesk calls.

• Make sure everyone's wages are paid on time.

Every year:

• Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

• Operational property helpdesk process over 200,000 calls.

Brief Description

Do you have professional telephone manner?

Support the management of the supply chain to achieve the most cost effective, compliant delivery and recycling of material. Record and analyse data to facilitate the provision of management information.

You will be assisting the Supply Chain Manager in managing the ordering and delivery of all components to Project Customers and maintaining accurate order trackers to provide up to date information for our customers.

Please note it is essential you have High level of attention to detail and advanced Excel skills.

About the role (External)

Key Accountabilities

Support the management of supply chain contracts to achieve the most cost effective delivery of goods and services.
Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end to end process
Develop effective relationships with customers and suppliers. Develop and maintain processes for effective query resolution
Support the team as required, to deliver a comprehensive service to the business areas.
Provide data, analysis and commentary for management reports.
Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.
Assist in identification and implementation of quality and efficiency improvement initiatives.
Assist the Supply Chain Manager in managing the ordering and delivery of all components to Project Customers.
Maintain accurate order trackers to provide up to date information for our customers.

Job Skills, Experience and Qualifications


  • Proven ability to work to tight deadlines and mandated processes with a high level of accuracy
  • Good administration and analytical skills
  • Good interpersonal and relationship building skills
  • Good commercial awareness
  • A customer focussed approach
  • High level of attention to detail.
  • Advanced Excel skills.
  • Professional telephone manner.


  • Railway knowledge
  • Awareness of supply chain processes
  • Experience within a customer service role
  • Evidence of Customer Service Skills.

How to apply (External)

Salary: £23,000 - £25,000

Closing date:
13th April 2021. Late applications will not be accepted.
We retain the right to close the advert before the listed closing date based on application volumes.

Please note this is a 12 month FTC.

Please clearly show in your application how your skills and experience match the requirements of this role.

Click 'apply now' or click here for details of how to apply.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

Want to find out about what benefits we offer? click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

At Network Rail we encourage our staff to work flexibly as we recognise our busy lives don't always fit around our jobs. We would welcome any applications from those wishing to carry out this role in a flexible way ie part time job share, compressed hours work pattern etc.

*Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office-based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.

Network Rail

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