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Coordinator, Risk Operations Centre

Posted: 12 Jan 2022 Closes: 11 Feb 2022
Ebene, Republic of Mauritius Competitive
Permanent & Full-time -631176430

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Coordinator, Risk Operations Centre at

The Coordinator, will be in charge to work on different topics linked to KYC, AML and other compliance issues. You will be directly reporting to the Senior Analyst, Issuing Risk and Transaction monitoring.

You will act as a point of escalation and a subject matter expert when it comes to all things related to transaction monitoring. Working collaboratively with members of cross-functional stakeholders including but not limited to Legal, Product, Engineering, Risk, and Finance.

In this role, you will investigate into customer activity across multiple platforms to identify any potential fraud and money-laundering risks, draft suspicious activity reports for your investigation in line with regulatory expectations, and file suspicious activity reports at scale.

    • Obsessed with slick processes, always aiming for simplicity and efficiency
    • Strong collaborator, communicator with the ability to influence stakeholders across organisations
    • Readiness to work with busy schedules and tight deadlines
    • Fluent in English and French
    • Degree educated or equivalent
    • Understanding of Payment processing industry and/or e-commerce environment is a plus
    • Experience in Credit Card Fraud Monitoring is a plus
    • Experience in Customer Service

    • Ensure transaction monitoring team is meeting our objectives and key results, including producing high quality investigations
    • Conducts ongoing transaction monitoring to identify potential risk and fraud activity.
    • Responsible to take vital action to mitigate fraud risk
    • Connect with clients and merchants, by phone or emails, to request for information with regards to suspicions.
    • Attend ongoing training and remains abreast of current fraud trend
    • Produce timely and accurate report for Team Lead or management team to assist in decision making processes, including escalating any investigative issues
    • Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes
    • Provide 24/7/365 transaction analysis on a 24/7 shift system, including weekends and public holidays

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive