Skip to main content

Credit Management Clerk

Posted: 22 Oct 2020 Closes: 20 Nov 2020
Bristol, England, United Kingdom Competitive
Permanent & Full-time DPD_743999722573014

Area: South West
Department: Credit Management and Claims
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is the fastest growing express parcel delivery company in the UK, with a turnover of well over £1 billion. Voted the nation's favourite parcel carrier for the last 7 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and we are the UK's most sustainable delivery company.

Job Description

We are currently recruiting for an experienced and dynamic Credit Management Clerk to join our highly experienced Credit and Billing Team to help our people to achieve even-greater heights. You will be based in our offices in Bristol City Centre (BS1 3AG)

As the Credit Management Clerk you will be responsible for ensuring customers invoice queries are resolved efficiently and collect cash receipts from debtors in a timely manner. Other key responsibilities with include;

Key responsibilities of this role will include;
  • Ensure debt is collected in line with procedure and monthly targets
  • Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
  • Take card payments over the telephone
  • Month end cash forecasting
  • Review outstanding balances and queries
  • Manage returned invoices sent by email and update our systems are constantly up to date
  • Investigate all invoice queries received and for necessary credit notes to be raised
  • Notifying customers of credit rejections


About You

As the successful candidate your career history will evidence demonstrable experience in working within a Credit Risk/ Credit Management role. Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.

Your strong organisational skills and high attention to detail be fully utilised in this role. Alongside these you will need to have;
  • The ability to effectively handle challenging conversations and setbacks.
  • Use effective communication methods when dealing with complaints/escalations.
  • Ability to analyse data, identify errors and rectify any issues
  • Ability to liaise with internal and external stakeholders in order to deliver fantastic results
  • Demonstrate the core values of DPD - Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information


Your package will include an excellent basic salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer



Share Job