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CSR - Resellers

Posted: 15 Apr 2021 Closes: 15 May 2021
Texas, Texas, United States Competitive
Permanent & Full-time ALL_01RFG

About Allied Electronics & Automation

Allied Electronics & Automation is a high service level, authorized distributor of industrial automation, interconnect, cabling, and electromechanical products. We are part of the $1.7 billion global distributor, Electrocomponents, serving as Allied Electronics & Automation in the Americas and RS Components around the rest of the world.

Our global footprint and world-class logistics allow us to give customers the products they need, when they need them.

We pride ourselves on the great working environment that we've created at Allied, where our employees can make a difference in the lives our customers, we can move fast, experiment when needed, can operate with autonomy and where everyone is focused on doing the right thing for the customer.

Job Scope

The Reseller Business Group Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at Allied. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts.

Responsibilities

As a Customer experience role model:
  • Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.
  • Ensuring orders are captured in line with our promise and to the highest quality standards
  • Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments - regarding product issues, shipping problems, payment issues, and more
As a Digital advocate:
  • Becoming experts in navigating our websites, understanding and promoting our value add services
  • Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital services
Acting Commercially:
  • Providing quote information to customers based on system data (not independent judgment).
  • Pre-qualify customers and identifying leads for further growth potential
  • Providing backup support for customer calls from Sales offices
Tasks include:
  • Answering incoming customer inquiries, entering orders and quotes with accuracy, routing emails and calls as appropriate
  • Proactively making outbound calls to customers as required
  • Providing online support and assistance for customers
  • Building a good understanding of our product offering
  • Committing to quality and the use and interpretation of data/reports as required in the role
, Qualifications
  • Excellent Customer Service skills - able to demonstrate an inbuilt passion for helping customers
  • Experience of working cross-functionally and collaborating effectively with colleagues to get things done
  • Strong written/verbal communication skills
  • High attention to detail
  • Highly organized and able to multi-task and prioritize own workloads
  • Helpful: AS9120, product knowledge
Education and/or Experience
High school diploma or general education degree (GED) and one-two years related experience and/or training; or equivalent combination of education and experience. College education preferred.

LANGUAGE SKILLS

Ability to read and comprehend instructions, verbal and written correspondence, and respond effectively in the same channels. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Requires basic mathematical skills (addition, subtraction, multiplication and division.

COMPUTER SKILLS

Work requires using computer skills at an intermediate level. This includes the use of Microsoft applications - word, excel and outlook as well as typing and nine-key skills.

Equal Employment Opportunity

Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability and/or medical condition, genetic information, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Allied Electronics & Automation

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