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Customer Assurance Officer

Posted: 15 Sep 2020 Closes: 28 Sep 2020
Gateshead £19,001 per annum
Permanent & Full-time RNI_REQ0000771

Customer Assurance Officer

Job description
We are looking for an enthusiastic person to join the busy Customer Assurance team operating within Specialist Content.

As our Customer Assurance officer, you will help the team develop and support all areas of assurance, making sure all the activities are compliant and up the highest quality standards. You will also be the first point of contact between operational areas and the Customer Assurance team, responding to queries, providing solutions and support to meet agreed business and customer standards.

As the ideal candidate, you will have experience of working within a customer supporting, compliance based role including familiarity with ISO standards and GDPR. Knowledge of PCI-DSS would be an advantage.

The role will be based at Gateshead, although there will be scope for travel and exposure to other sites, teams and locations. You will be involved in the day to day management of compliance across ISO scope teams as well as the expansion of Customer Assurance as a whole.

If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page of the application form

Job Description

Benefits Package

Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check, if appropriate.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV's, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.


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