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Customer care agent, water M/W (108187)

Posted: 5 Dec 2019 Closes: 17 Mar 2020
Variable 108187

Customer care agent, water M/W-108187

Description
 

Ensure customer relations by providing answers and advice to customers and consumers in accordance with our commitments and expected level of quality of service. Promote and sell services.




 Administration


 - Receive, handle and/or forward telephone calls


 - Write letters


 Customer service


 - Validate and add to the customer database


 - Handle the technical requests of your correspondent


 - Deal with customers facing financial difficulties


 - Sell water services


 - Identify the customer service needs of your correspondent


 - Handle the administrative requests of your correspondent


 - Inform consumers about water quality


 - Receive complaints and forward them to the appropriate department


 Sales


 - Advise your correspondents on products and services


 Communications


 - Carry out satisfaction surveys


 Billing


 - Suggest corrections to bills


 Methods/Organization


 - Plan appointment campaigns


 Reporting responsibilities


 - Report all incidents or faults detected

Qualifications
 To be decided

Job

 Operation / Maintenance / Transport Utility

Primary Location

 France-Nord-ROUBAIX

Job Posting

 Dec 31, 2019, 12:17:19 PM

Job Type

 Standard -  

Schedule

 Full-time

Job Level

 Non-Management
 

Veolia

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