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Customer care agent, water M/W (108187)

Posted: 5 Dec 2019 Closes: 17 Mar 2020
Variable 108187

Customer care agent, water M/W-108187


Ensure customer relations by providing answers and advice to customers and consumers in accordance with our commitments and expected level of quality of service. Promote and sell services.


 - Receive, handle and/or forward telephone calls

 - Write letters

 Customer service

 - Validate and add to the customer database

 - Handle the technical requests of your correspondent

 - Deal with customers facing financial difficulties

 - Sell water services

 - Identify the customer service needs of your correspondent

 - Handle the administrative requests of your correspondent

 - Inform consumers about water quality

 - Receive complaints and forward them to the appropriate department


 - Advise your correspondents on products and services


 - Carry out satisfaction surveys


 - Suggest corrections to bills


 - Plan appointment campaigns

 Reporting responsibilities

 - Report all incidents or faults detected

 To be decided


 Operation / Maintenance / Transport Utility

Primary Location


Job Posting

 Dec 31, 2019, 12:17:19 PM

Job Type

 Standard -  



Job Level



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