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Customer Complaints Advisors

Posted: 10 Dec 2019 Closes: 31 Jan 2020
Leicester, GB £18,757
Permanent & Full-time eon2/20191210160842

We want to deliver great customer service to all of our customers, but sometimes we get this wrong.  That's where the Complaints Centre of Excellence comes in.  We see our job as being not only to resolve our customers' complaints as quickly as possible, but also to restore their faith in E.ON so that they want to remain a customer.  We also see our job as helping to improve the service that we offer to all our customers.  All whilst making Leicester a great place to work!

 

Here's what you'll be doing

Our Advisors are the focal point for our customers to help manage and resolve their complaints. You’ll play a vital role in providing effective and efficient solutions for our customers.

Not only will you be taking inbound calls from our customers with their complaints, you will also have a responsibility to manage their journey from end to end ensuring that they have a positive experience with us. You'll do this by finding out the best way to solve their problem that meets both their needs and the needs of our business. We’ll also ask you to look at what we do and how we can improve our service to our customers in the future, you’ll do this by ensuring that we treat our customers in a fair and reasonable manner and find out the best way to get each problem solved.


Comprehensive training will be given when you start, as well as ongoing support throughout your career.

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days’ annual leave plus bank holidays, an annual bonus scheme and your salary will go up as your skills and expertise develop too. We also provide free Tea and Coffee too!

 

These roles are permanent and you'll work 37 hours a week between the hours of 8am and 8pm, Monday to Friday and from 8am to 6pm Saturday.

What we need from you

  • Previous experience within customer service dealing with complaints.
  • Effective verbal and written communication skills.
  • Accuracy, attention to detail and the ability to analyse information to resolve a problem.
  • Proven ability in negotiating and influencing.
  • Decision making taking all aspects into account showing empathy in sensitive situations.
  • Excellent organisational skills with the ability to manage heavy workloads.
  • PC skills and working knowledge of Excel, Word.

Here’s what you need to know

 

  • This role is located at Leicester Customer Service Centre, Raw Dykes Road, Leicester, Leicestershire, United Kingdom, LE2 7JY.
  • To avoid disappointment, we strongly advise you to apply well in advance as we may close the vacancy early if all the places are filled.
  • Due to the nature of this role a CRC (Criminal Record Check) will be required

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.


Here's what you'll be doing

Our Advisors are the focal point for our customers to help manage and resolve their complaints. You’ll play a vital role in providing effective and efficient solutions for our customers.

Not only will you be taking inbound calls from our customers with their complaints, you will also have a responsibility to manage their journey from end to end ensuring that they have a positive experience with us. You'll do this by finding out the best way to solve their problem that meets both their needs and the needs of our business. We’ll also ask you to look at what we do and how we can improve our service to our customers in the future, you’ll do this by ensuring that we treat our customers in a fair and reasonable manner and find out the best way to get each problem solved.


Comprehensive training will be given when you start, as well as ongoing support throughout your career.

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days’ annual leave plus bank holidays, an annual bonus scheme and your salary will go up as your skills and expertise develop too. We also provide free Tea and Coffee too!

 

These roles are permanent and you'll work 37 hours a week between the hours of 8am and 8pm, Monday to Friday and from 8am to 6pm Saturday.

What we need from you

  • Previous experience within customer service dealing with complaints.
  • Effective verbal and written communication skills.
  • Accuracy, attention to detail and the ability to analyse information to resolve a problem.
  • Proven ability in negotiating and influencing.
  • Decision making taking all aspects into account showing empathy in sensitive situations.
  • Excellent organisational skills with the ability to manage heavy workloads.
  • PC skills and working knowledge of Excel, Word.

Here’s what you need to know

 

  • This role is located at Leicester Customer Service Centre, Raw Dykes Road, Leicester, Leicestershire, United Kingdom, LE2 7JY.
  • To avoid disappointment, we strongly advise you to apply well in advance as we may close the vacancy early if all the places are filled.
  • Due to the nature of this role a CRC (Criminal Record Check) will be required

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

E.ON

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