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Customer Host

Posted: 7 Oct 2019 Closes: 11 Oct 2019
Hounslow, Middlesex £22,066 per annum based on a rolling shift roster that equates to an average of 35hrs per week.
Permanent & Full-time heathrow/20191007103952

There's no better way to get from Heathrow to central London than using public transport. Small wonder, then, that over 18,000 passengers a day make use of our rail stations. 

We’re looking for Customer Hosts to join our Heathrow Rail Station teams to help us drive more passengers to use our stations by providing first- class customer service, sharing travel information and giving assistance.

Customer Hosts are our brand ambassadors and, as such, you’ll offer everyone a warm welcome to London.  You’ll also offer them your knowledge and guidance, whether it’s helping them find the right terminal or giving directions to London landmarks.

As you might imagine, the safety of our passengers is our top priority. You’ll be putting safety first; which means you’ll also be complying with Heathrow’s procedures, rules and regulations. Of course, we will give you thorough safety and security training, so you’ll know what to do if you spot an unattended bag, see someone acting strangely or are involved in an emergency evacuation.

This role is about as far as you can get from a desk job. You’ll be out and about, moving around and interacting with customers. Whilst you don’t need prior experience to land the role, you will need great communication skills and a passion for delivering excellent customer service. Due to the nature of the work – where your observation and listening skills are important – you do need to be ready to take sight and hearing tests too.

Once onboard, you'll find this is a role that offers real variety and great job satisfaction, and you will also benefit from our generous reward package. Not to mention excellent career development opportunities within the business. 

The recruitment process consists of a review of your application, followed by an online safety awareness test and telephone interview. If successful through each of these initial stages, you will be invited to an Assessment Centre held on the last week of August.

If successful to the Assessment Centre, we will ask you to provide a full 5 years of referencing and address history, we use this information to verify what you have been doing so you can obtain a Security Pass and Criminal Record Check.

Please note that we cannot accept applications in the form of CV only and all applications must be submitted by completing the online application form.


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