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Customer Operations Executive

Posted: 11 Jan 2021 Closes: 22 Jan 2021
Bingley £ 20,000 to £ 22,000
Permanent & Full-time EMEDA573636

Do you have experience in sales order processing or invoice management?

We have a fantastic opportunity to join a team that looks after customer sales orders across the UK and internationally.

Who Are Emerald:

Emerald Group is a global learning organisation, with a presence in 130 countries worldwide. While its roots are in publishing, and bringing research to life, the Group's corporate learning division provides learners with the insight and tools they need to overcome challenges, improve performance and excel in the workplace.

The Role & Team:

In this role you’ll join our Customer Operations team, part of a larger Shared Service function, with the objective of supporting sales teams across the UK and internationally.

What You’ll Be Doing:

We have an opportunity for a customer-focused professional to look after all aspects of order and invoice management. Working closely with various departments internally, customers and sales teams internationally to ensure all invoices are issued on time and that payments are received and all details are accurately reported. You’ll also help to identify and implement new billing procedures and controls.

Who We’re Looking For:

  • Do you have experience in sales order processing and providing payment support to customers & sales teams?
  • If you have prior experience of Microsoft Dynamics CRM, Great Plains (GP) or similar systems that would be an advantage but by no means essential.
  • We’re looking for an individual with excellent communication, organizational and prioritization skills, and driven to implement new procedures and processes
  • Key to success in this role is being able to self-manage, take ownership of your workload as well as working positively in a diverse and helpful team environment.

**Please apply ASAP as interviews may commence before the closing date**

What’s in It for You:

At Emerald, we value our people. Becoming a part of our team means you’ll join a flexible environment with numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as flexible working and working from home, up to 20% performance bonus, 6% pension contribution, a generous holiday allowance, life assurance and various benefits aimed at supporting your wellbeing and work-life balance.

Due to COVID19, this position is currently home based. Ordinarily, you would be based at our head office in Bingley, West Yorkshire although flexible working is considered and encouraged.


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