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Customer Service Advisor

Posted: 10 Jun 2021 Closes: 10 Jul 2021
Richmond, United Kingdom Competitive
Permanent & Full-time PAD_CUSTO01564

Role Advert

Customer Service Advisor

Location: Richmond

Contract type: Permanent / Part-time (3.5 days per week)

People Leader: Supply Chain Manager

Function: Supply Chain

About us:

We are the people behind method + ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.

Alongside our friends Mrs Meyers and Babyganics, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

What’s the role?

You will be delighting our E-Commerce customers with precise & accurate handling of orders and proactive communication when faced with any issues. You will have a knack for developing extraordinarily effective relationships with your customer contacts to help you deliver a world class service while balancing business needs. You will report to the UK Supply Chain Manager and partner closely with all the relevant account managers and other CSA’s in the UK region. Your key responsibilities will include:
  • Accurately & precisely handle enter/process orders in SAP within 24 hours of receipt
  • Provide a world class service to our E-commerce customers
  • Manage an effective and efficient relationship with our warehouse & logistics partner
  • Manage the integrity of our customer data in SAP

Experience you'll need:
  • >2 years of customer service experience in a B2B operation, ideally FMCG
  • Working knowledge of SAP in an FMCG environment
  • E-Com customer experience (Amazon/Ocado preferred)

Super powers you’ll have:
  • Great positive communication skills, both internally and externally while demonstrating passion, patience and empathy
  • Diplomatic approach to challenges… whilst having the backbone, guts & charm to get the job done
  • Consistently high standards & high attention to detail
  • The personality and energy to set and add to the team vibe in our offices

What’s in it for you?
  • Competitive pay & benefits
  • Summer working hours
  • ‘Build your own’ learning programme
  • Free breakfast & snacks
  • 25 days annual holiday
  • Pension, Life cover & Health Insurance
  • Volunteering days
  • Season ticket loan
  • Wellness days

If you would like more information about this role, please email us at and ask for the full job description.

It’s a big, beautiful, colourful world out there and we should celebrate that. That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

If you have a disability that prevents you from following our online application process, please contact us on the email address above so we can provide an alternative way for you to apply.We are happy to make adjustments to our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive