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Customer Service and Sales Advisor

Posted: 26 Feb 2020 Closes: 26 Apr 2020
Horwich, Bolton, GB Competitive
Permanent & Full-time eon2/20200226133128

Here's what you'll be doing

Serious about your career. Light-hearted about life.

Here at E.ON, we find that the people who take their work most seriously are those who don’t take themselves too seriously. It’s a lovely way to live and work. By joining us at E.ON, you can help us work towards our vision of becoming our customers’ number one trusted energy partner.

You’ll get the opportunity to make our customers’ sales journey as simple and easy as possible, by being an expert on our range of products.

This is an extremely rewarding opportunity to build relationships with our customers, assist them in finding the right energy solution, and help them save money on their energy bills. You’ll speak to customers as they join E.ON, delivering compliant sales through excellent customer service. On every call, you’ll ensure our customers don’t feel ‘sold to’, but feel that you’ve found them the right products and they feel valued and proud to be an E.ON customer.

  • Previous experience of selling/upselling products would be beneficial however, we’ll provide you with full training over 8-13 weeks, depending on your individual needs, as well as ongoing support throughout your career.
  • Have a natural drive to promote and sell our products and services, a passion for customer service, sales and a commitment to do right by our customers, then this could be the perfect job for you.

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days annual leave, plus bank holidays, a generous pension scheme and a chance to choose from a range of flexible benefits. And your salary will go up as your skills and expertise develop too. We also provide free tea and coffee which is always handy.

 These roles are permanent and you’ll work 37 hours a week on shifts between the hours of 8am and 8pm, Monday to Friday, and from 8am to 6pm Saturday. That’s right, no Sunday working.

What we need from you

  • A passion for the art of selling with great communication and negotiation skills, with the ability to wow the customer on our fantastic range of products and services.
  • A great listener, turning your attention to the customer, understanding their needs, providing the right solution and doing the very best for them.
  • Previous experience in a sales or customer service role.
  • Selfmotivated and competitive, striving to achieve your own and team goals.
  • The ability to make decisions, taking all aspects into account and showing empathy in sensitive situations.
  • PC skills and working knowledge of Excel, Word.

Here’s what you need to know

  • This role is located at 1 The Parklands, Lostock, Bolton, BL6 4SD.
  • Due to the nature of this role a CRC (Criminal Record Check) will be required.
  • To avoid disappointment, we strongly advise you to apply well in advance as we may close the vacancy early if all the places are filled.
  • Please remember that we only want you to apply for the role you think is most suitable for you, and therefore you may only apply for one of our roles at Bolton, if you are unsure what role best suits you please call us.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.


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