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Customer Service Assistant

Posted: 20 Sep 2021 Closes: 20 Oct 2021
London, England, UK Circa £20k
Fixed term & Full time 1041798779

Our promise is to be 'The Helpful People' - it's at the heart of everything we do. We're here for our customers for life, focusing on what matters to them whether they're setting up a new mortgage or saving for something special.

As the face of the Society, our Customer Service Assistants play a vital role in delivering this promise and are committed to delivering the best for our customers, working together to make things happen.

What will I be doing?

You'll be a friendly face when customers come into branch, assisting with the opening of savings accounts for those who are looking to save for that all important holiday, new car or perhaps even a wedding. You'll make follow up calls to customers to discuss available products and complete daily admin tasks such as booking appointments, scanning, letter writing and ensuring that customer records are accurate and up to date.

We'll give you training so that you can identify and refer customers with wider financial needs whether they're looking to become first time home owners, or simply looking to move house. You'll also be able to identify any suspicious account activity and liaise with the Financial Crime team to ensure our customers finances are kept safe and secure. There are further opportunities to gain financial qualifications or achieve accreditation where it's needed to carry out the role.

Do you have what it takes to be a Customer Service Assistant?
  • Experience of working with customers delivering exceptional service
  • The confidence to facilitate sensitive financial conversations and the ability to empathise with different customer situations including vulnerable customers
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
  • Ideally educated to GCSE level including Maths and English
Why is Leeds Building Society a great place to work?

We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home.

We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a 'one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We support our colleagues with the environment, tools and training they need to excel in their careers.

We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do.

Want to join the team?
  • Click "Please Apply" below.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive