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Customer Service Co-ordinator-Anglian Water

Posted: 10 Oct 2020 Closes: 8 Nov 2020
Peterborough, England Competitive
Permanent & Full-time SKA_INF0000WI

We are looking for a Customer Service Coordinator to support Supporting the successful delivery of the Customer and Community strategy, you'll help drive positive outcomes to help Anglian Water achieve its goal of delighted customers. Join us and make a positive difference to our local communities, making sure they stay great places to live and work!

Here within the Anglian Water @one Alliance we are a totally collaborative organisation made up of our seven partner companies (Anglian Water, Balfour Beatty, Barhale, MMB, MWH Treatment, Skanska and SWECO) and our extended supply chain, delivering over half of Anglian Water's capital investment programme.
We are heading into our latest Asset Management Period, known as AMP 7 and this will see us deliver a £1.4bn programme of work over the next five years. Are you ready to join us as we gear up to deliver the most exciting and innovative AMP we have ever seen?
Essential to us meeting and exceeding our wide-range of stakeholder expectations is our Customer team who are looking for a Customer Service Coordinator to join us on an initial 6 month fixed term contract with the prospect of going permanent.

Key Responsibilities:

•Assess customer risks and opportunities for each project; evaluate the overall community impact and suggest mitigation measures
•Use customer insight to provide proactive and value-added advice to colleagues in the delivery of excellent customer service
•Develop and deliver multi-channel customer engagement plans which deliver desired and tailored communications
•Contribute to the planning, development and effective implementation of a wide range of community projects to give back to the community and promote the work Anglian Water and their partners do across the region
•Oversee customer contact and ensure complaints are resolved with lessons learnt and shared for future queries
•Liaise and network with a wide range of stakeholders, including councillors, highways and businesses

What we are looking for:

•At least 3 years' experience in a customer/ community focused role.
•Experience of working in a customer facing environment, able to demonstrate an affinity with the customer and understand how service improvements can be achieved.
•Experience of working across groups, internally and externally, demonstrating a role model approach to customer service.
•A track record of collaboration and stakeholder engagement.
•A customer service qualification.

A little bit about your skills, experience and behaviours....

To join our Customer team, you'll have excellent verbal and written communication skills as you reach out to a variety of different audiences. Confident working in a fast-paced environment, you'll manage your own workload and flex where required to meet changing deadlines or circumstances. With substantial experience in a customer facing role, you'll be passionate about delivering the best service possible and be open to adopting new ways of working. Driven and professional at all times, you'll be able to show empathy and understanding whilst retaining the business objectives in mind.
A degree of flexibility is required in this role to deliver true customer satisfaction and you'd be expected to travel and visit sites across our region 1-2 days per week as required, using your own vehicle (mileage paid.) In addition, you'll be required to facilitate customer and/ or stakeholder meetings out of normal hours.
If you are passionate about delivering the best customer journey possible whilst working for an industry- leading alliance, please apply today!

Our vision
A collaborative alliance, driving change. Empowering us to set global benchmarks and building a better environment for our customers. We strive to:
Empower our people; Delight our Customers; Embrace digital transformation; Deliver brilliance.
Our Values
To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop we:
Build trust; Do the right thing; Are always exploring
The Anglian Water @one Alliance. Seven partners, endless opportunities.

Additional Information
  • Location: Peterborough, England, United Kingdom
  • Schedule: Full-time
  • Employee Status: Limited Term
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