Customer Service Specialist
Working as part of a great team, your focus will be on help and advice to new and existing customers. You will be handling inbound telephone calls, e-mails and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising and appointing repairs, managing their payments or helping customers to apply for a new home.
We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages. You must be able to manage a varied workload whilst achieving priorities and objectives. Excellent communication and listening skills are essential in order to deliver a high quality service.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
The base location for this role is Accrington. However please note that due to Covid-19, the role will involve a mixture of office based and home working. We have adapted our working arrangements under government guidelines and Safe Systems of Work. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
If you have already registered your interest with Onward for one of our Customer Service Specialist roles we will be in touch now that we are ready to recruit.