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Data Center Product Hardware Platform Engineer

Posted: 12 Mar 2021 Closes: 11 Apr 2021
Clonee, Ireland Competitive
Permanent & Full-time 1432958252

Our Product Hardware Platform Engineers are responsible for the performance of the compute and storage platforms in our data centers. They are responsible for the health of the server fleet, from production verification test through end-of-life. Responsibilities include identifying systemic hardware, firmware, and tooling issues; engaging in hands-on problem solving; and collaborating effectively with engineering, tooling, and onsite provisioning and break-fix teams to improve performance of the fleet.This position requires a high degree of ownership and understanding of our platforms, leveraging technical expertise and using data to identify trends across the fleet and proactively identify and mitigate performance and reliability issues. Excellent organizational skills and the ability to collaborate with multiple teams in a large scale, distributed environment are required to be effective in this role.

Data Center Product Hardware Platform Engineer Responsibilities


  • Serve as subject matter expert for compute and storage platforms in Facebook's production data centers, anticipating and diagnosing issues for the data center operations teams, and escalating as appropriate to hardware design and NPI teams

  • Provide end-to-end lifecycle ownership (verification test through end of life decommissioning) of hardware platforms and new technologies in the data centers

  • Drive complex technical investigations globally and spanning multiple disciplines such as Hardware, Software/Firmware, Networking and Power & Cooling

  • Analyze health of the global fleet of servers to proactively identify systemic issues, and take appropriate action to quickly mitigate impact

  • Work closely with HW Engineering, Release-to-Production, and Operations Integration teams to take new server and storage platforms into mass production in the data centers

  • Identify risks early in new hardware programs and contribute the test methods needed to characterize the product and assure end-customer needs are met

  • Act as product owner for specific server and/or storage platforms. Ensure that outcomes of root cause analysis are addressed, in collaboration with hardware and software engineering teams

  • Issue timely alerts and fixes to operations teams, and assure a robust feedback pipeline to engineering teams

  • Build strong relationships and collaboration with engineering and cross functional teams across the company. Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales

  • Provide serviceability feedback on production hardware resulting in more efficient repair activities

  • Ability to travel up to 30% required

Minimum Qualifications


  • BS or BA in electrical, mechanical, or hardware engineering

  • 6+ years of experience with Linux and IT hardware systems in an internet operations environment

  • Experience triaging and debugging hardware platforms

  • Experience working with Linux or Unix Operating systems

  • Experience training and mentoring technicians and/or engineers

  • Demonstrated technical skills and experience creating documentation for users of all levels

  • Communication experience and interpersonal skills, with the experience communicating and partnering effectively within all levels of the organization

  • Experience in integration testing and operation of compute and storage platforms, bringing operational perspective to each stage of H/W development life cycle through end of life in production

  • Experience with building relationships with customers and vendors

  • Expert at leveraging large volumes of data to improve decision making processes in the hardware functional domain (understanding the metrics and statistics)

Preferred Qualifications


  • Bash, PHP, Python, or Perl scripting experience

  • Experience in data center system and process automation

  • Experience in large scale data center hardware deployments and building scaling infrastructure

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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