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Debt Recovery Officer

Posted: 22 Nov 2019 Closes: 3 Dec 2019
Sidcup, Kent Depending on experience
Permanent & Full-time l-q-group/20191122160508

Title: Debt Recovery Officer

Contract type: Permanent, Full Time
Location: Sidcup, Kent
Salary: Up to £27,049 pa depending on experience

Closing date for completed applications:      3rd December 2019
Phone Interviews will be held on:                   6th December 2019
Face to face interviews:                                   11th December 2019

**previous applicants need not apply**


Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!

L&Q has a vibrant and busy Income management department, which is responsible for minimising arrears and maximising income collection into L&Q. In this role you will be primarily responsible for managing your own portfolio of properties, taking enforcement action including representation at Court and recovering arrears mainly by telephone but also via all other forms of communication available.

At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated and dynamic with excellent telephone skills. The ideal candidates would be used to working to targets and KPIs, as you will be targeted on outbound calls and number of accounts worked each day. You will have the energy and enthusiasm to deliver a consistently high level of performance and customer service.  

Ideally, we are looking for candidates that have experience of working in a debt recovery or credit control background or work in a similarly busy and pressurised environment with a high volume of calls. You will need a good working level of IT & analytical skills with proven attention to detail; highly organised and methodical.

We are looking for candidates who demonstrate a clear commitment to the team approach, exchanging ideas and providing support to colleagues.  You must be self-motivated, self-starting and self-reliant with the ability to multi-task and effectively manage your own workload, prioritising effectively and consistently meeting deadlines in this busy and demanding environment.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. 

L & Q Group

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