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Desk Based Account Manager

Posted: 2 Jul 2022 Closes: 31 Jul 2022
Bristol, United Kingdom Competitive
Permanent & Full-time -2059695998

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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we've got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you're welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

About this role:

This role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities. This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers usually around 40 accounts. Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team.

This role is based in our Bristol office.



You'll have the following responsibilities

Responsible for delivering against revenue targets either on his/her own, or as part of virtual sales team within a customer base of either private or public sector customers.

• Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.

• Work closely with field sales and specialist teams to deliver opportunities for core BT product lines

• Accurately forecast business KPI's to management teams

• Proactively manage churn risk for core BT products

• Identify opportunities to sell to new customers

• Recognises and delivers against opportunities for business growth via a multi-channel approach.

You'll have the following skills & experience

Experience of dealing with customers.

• A passion to have a career in sales.

• Can work autonomously.

• Can work towards Targets and KPI's

• A career lead mindset

Team player and enjoys success as an individual as a team

Benefits

Benefits:

Discounted Broadband

Discounted mobile, TV

Free BT sport

25 days annual leave + Bank holidays

10% BT pension contribution

Access to 100's of retail discounts including the BT shop

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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