Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
This is an exciting time as you will have an opportunity to assist in the direction of this important national charity as the team is scaled up . We have a number of exciting internally and externally customer-facing digital projects with opportunities for R&D Fridays and creative thinking.
What’s our tech?
We spend a lot of time picking and refining the right tools:
Our tech stack includes Docker, Kubernetes (AWS EKS), Jenkins 2.0, AWS, Serverless, New Relic
We have a road map for continuous deployments and ultimately continuous delivery across all of our digital products.
We use GitHub, Atlassian (Jira, Confluence), Slack, Google et al to stay organised and in touch.
We are fully agile using either scrum or kanban.
Our approach to testing is to use the best practices for BDD/TDD.
What does day to day work look like?
We help developers integrate their products with AWS. We work together to solve scaling, observability and logging issues and to automate the deployment of their containerised applications to ECS or Kubernetes. We try our best to do this using declarative configuration.
We also support and maintain the core AWS infrastructure and services deployed to make everything hang together. This includes our VPCs, EKS and ECS clusters, artifact repositories, and IAM.
What skills are we looking for?
Have you got experience with Kubernetes?
Do you handle all infrastructure as code? We use Cloudformation
Can you demonstrate the ability to automate and orchestrate complex workflows spawning multiple applications / systems?
Have you deployed systems using desired state configuration ( infrastructure as code ) to a cloud provider?
What skills will be nice to have?
Have you deployed a containerised application to ECS, Kubernetes, ElasticBeanstalk?
Have you deployed a system or part of it to AWS using Cloudformation
Have you set up alarms for some of these services?
Have you set up or administered CI / CD pipelines?
Have you scripted or programmed an automated process ?
Do you have experience in network administration? Do you understand network protocols, DNS, load balancing?
Do you understand the 12 Factor methodology?
Have you got experience with Linux system administration?
Are you flexible, dynamic and passionate about technology and continuous learning?
Have you got experience working in cross functional teams
Do you want to work in a generous, inventive and responsible culture and help change millions of lives for the better?
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.