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DgP - AO - Service Delivery - Blandford

Posted: 26 Nov 2019 Closes: 22 Dec 2019
Blandford £20,434
Permanent & Full-time defra/20191126173929

We’re looking and an enthusiastic and motivated individual to join our busy team. The role of Facilities Operations Assistant is varied with no two days the same.

An operations assistant will support all aspects to the Facilities & Estates Management service delivery in a multi-disciplinarry team based at Rivers House, Blandford. The Blandford hub sits as part of Defra group Property (DgP). DgP is responsible for providing fit for purpose and value added estates and Facilities Management (FM) services to the Defra group Network, particularly as government works towards “One Public Estate”.

Key Responsibilities:

• Act as an initial point of contact, communicating and filtering information for the team so that advice and support is delivered accurately and standards and priorities are met.

• Provide a timely and accurate administrative support service to the line manager / team, ensuring efficient systems are in place to maximise the effective use of line manager’s / team’s time.

• Organise, maintain and develop information storage and retrieval systems and ensure that information is up to date and readily accessible to facilitate departmental workflow.

• Check compliance with environmental standards and service levels and inspection, monitoring and survey work, in order to carry out and support the business plan and environmental outcomes.

• Participate in the development of teamwork plans and deliver any agreed actions effectively, to contribute to business planning and delivery.

• Develop and maintain a strong customer focus to ensure effective relationship building and partnership working to support environmental goals.


We’re looking for someone with experience and knowledge of:

• Excellent customer service skills.

• Working with and within a team (a team player).

• Self-motivated, organised, with attention to detail and able to work on own initiative.

• Good communications skills (orally and in writing).

• Ability to follow instruction, work under pressure and work within set processes and procedures.

• Competent IT skills.

We are looking for someone who is a good team player, who is willing to learn, experience is not essential as you will receive training in this role.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Working Together
  • Communicating and Influencing
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • GPP - Understanding and Complying with Statutory, regulatory and professional requirements



• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Delivering at pace. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

Sifting will take place W/C 23 December

Interviews will take place W/C 6 January 2020

New entrants are expected to start on the minimum pay band.

Reasonable adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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