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DgP - EO - Service Delivery - Lincoln

Posted: 20 Sep 2019 Closes: 21 Nov 2019
Lincolnshire £23,950 - £26,320
Permanent & Full-time defra/20190920152944

We’re looking for an enthusiastic and motivated individual to join our busy team. The role of Facilities Operations Officer 2 is varied with no two days being the same.

You will work across all aspects of the Facilities & Estates Management service delivery in a multi-disciplinary team based at our Ceres House office in Lincoln. The Lincoln hub consists of 3 Offices and 7 Depots - all within 1.5 hours drive of Ceres House. The Lincoln hub sits as part of Defra group Property (DgP). DgP is responsible for providing fit for purpose and value added estates and Facilities Management (FM) services to the Defra group Network, particularly as government works towards ‘One Public Estate’.

We’re looking for someone with experience and knowledge of:
• Working within a facilities management or building services environment, with some customer facing interaction – although training can be given
• Excellent customer service skills
• Working with and within a team (a team player)
• Understanding of health & safety
• Self-motivated, organised, attention to detail and able to work on own initiative
• Good communication skills (orally and in writing)
• Ability to follow instruction, work under pressure and work within set processes and procedures
• Competent IT skills
• Full Driving Licence (as travel to other offices will be required).


The Facilities Operations Officer 2 role will include:
• Ensuring legal compliance of all buildings within the hub
• Managing contractors
• Managing and overseeing planned and reactive maintenance within the hub
• Assisting with preparation of Environmental Management System audits and Compliance Assurance Visits (CAV)
• Supporting the team in the delivery of services to customers and key stakeholders at all levels
• Develop and maintain a strong customer focus to ensure effective relationship building and partnership working – act as an initial point of contact
• Support health & safety best practice by actively promoting awareness and ensuring the provision of safe working practices to comply with policies and standards
• Maintain information storage and retrieval systems and ensure that information is up to date and readily accessible
• Working to defined policies and procedures
• Assist with preparation of Environmental Management System audits and Compliance Assurance Visits (CAV), as needed
• Raising and processing purchase orders and invoices on financial systems
• The post holder will be expected to travel as part of the role, therefore a Driving Licence is essential.


Driving Licence


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Changing and Improving
  • Delivering at Pace

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • GPP - Understanding & complying with statutory, regulatory, & professional requirements
  • GPP - Interpretation and analysis of data to inform decision making

We only ask for evidence of these technical skills on your application form:

  • GPP - Understanding & complying with statutory, regulatory, & professional requirements



• Learning and development tailored to your role
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please note depending on the volume of applications an initial sift may be conducted on the answer you provide in the statement of suitability and the lead behaviour Making Effective Decisions. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

If you would like a copy of your application and the job advert, please save a copy before you submit your application as you cannot access these after you’ve submitted it.

Sifting will take place 22 October

Interviews will take place 12 and 13 November.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

New entrants are expected to join on the minimum of the pay band.

If successful and transferring from another Government Department a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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