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DgP - EO - Service Delivery - Solihull

Posted: 30 Oct 2019 Closes: 17 Nov 2019
Solihull £23,950 - £26,320
Permanent & Full-time defra/20191030162324

Defra group Property was set up on 1 October 2015 and is responsible for providing estates and Facilities Management services across its office and laboratory estate, which continues to evolve and change to meet strategic demands, particularly moving towards ‘One Public Estate’.

We’re looking for an enthusiastic and motivated individual to join our busy team. The role of Facilities Operations officer is varied with no two days being the same. You will work with, and across, all aspects of the Facilities & Estates Management services delivery model in a multi-disciplinary team.

• Responsible for overseeing facilities management delivery in our portfolio of buildings.

• Plan, schedule and liaise with customers and competent contractors to carry out both planned preventative maintenance and any remedial works.

• Carry out compliance checks plus health & safety walk-arounds - ensuring any follow up actions to compliance/action plans are completed and closed.

• Act as a point of contact for customers and stakeholders, developing and maintaining good working relationships.

• Gain a reputation as a reliable source of informed knowledge and experience by taking responsibility for owning and resolving issues.

• Gather and report data against Key Performance Indicators.

• Authorising and being responsible for ensuring agreed works orders are completed, verified and auditable, within our defined financial processes.

• Monitor building efficiency and assist in planning, implementing and analysing statistics for reporting – make suggestions to drive efficiency improvements.

• Act as the Client for projects, or work as a part of a team for larger more complex projects.

• Place and monitor orders with suppliers and contractors, contributing to budget forecasting.


• Working within a team as a good team player.

• Working in a customer service role.

• Working within a facilities management and/or property services environment (desirable but not essential for the right candidate).

• Knowledge of health & safety management relating to delivering a safe and compliant workplace (desirable but not essential for the right candidate).

• Project management – coordinating and managing quality, environmental outcomes and budgets within set deadlines (desirable but not essential for the right candidate).

• Effective and proven communication skills both orally and in writing.

• Customer focused with a “can do” attitude.

• Working on own initiative and prioritising workload to meet conflicting objectives.

• Good attention to detail.

• Good IT skills.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Government Property Profession - Interpretation and Analysis of Data



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and Statement of Suitability. Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The sift is scheduled to take place on 20th November.

Interviews are currently scheduled to take place on 9th December 2019.

Please note that Defra does not pay travel expenses for external applicants or from Other Government Departments (OGD).

A reserve list may be held for a period of 12 months from which further appointments can be made.

New entrants are expected to start on the minimum pay band.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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