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Digital Business Analyst

Posted: 23 Jan 2022 Closes: 20 Feb 2022
Birmingham, United Kingdom Competitive with great benefits
Permanent & Full-time 1750037006

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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we've got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you're welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Digital Business Analyst, you will provide expert functional and technical design capability within the Consumer Digital team.

You will ensure that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.

Acting as SME you will be the link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.

You'll have the following responsibilities

You will be an integral part of the squad supporting the shaping and delivery of various customer facing propositions & your responsibilities will include (but will not be limited to) :
  • Partner with Product Owners, Digital architects, developers, QA engineers and the design community to facilitate gathering the requirements that define the technical solutions and ensure they meet the needs of both the product & technical roadmaps
  • Ensure all solution artefacts conform to Agile methodologies and practices
  • Define solutions that promote simplicity, re-use of components and advocating product solutions that are robust and focus on providing an excellent customer experience
  • Proactively support the development of the Chapter and its members; share emerging technologies and improvements to Agile methodologies & ways of working to help build the community

You'll have the following skills & experience

Essential Skills/Experience :
  • Proven experience of working in a large-scale Digital, Agile and customer facing environment. Delivering to challenging timescales in a technical environment
  • Ability to deal with conflicting demands across propositions in different stages of the delivery lifecycle
  • Working within multi-discipline squads with both onshore / offshore members whilst maintaining a strong working relationship
  • Ability to understand complex business, IT design and development requirements taking into consideration their functional and non-functional needs
  • Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
"Nice to have" Skills/Experience :
  • Experience of Telco industry, eCommerce systems, Digital self-service or AI / Chatbot systems
  • Use of Design tools (Mural, Miro, Figma)
  • Involvement in service design / user research activities
  • Support and development of junior chapter members
  • Possess an understanding of programming concepts and approaches

  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive