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Digital Innovation Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_215346WD-int

Digital Innovation manager

About the Team

The Digital Innovation team, which forms part of the newly formed Design Studio within L&D, are embarking on a journey to transform the way we deliver learning solutions across our firm. The team researches, develops and delivers cutting edge learning experiences. Tomorrow's learners will expect transformative digital and live learning environments, and this team is focussed on providing them.

We are looking to further enhance our team with a diverse set of skills and experience, and are looking for individuals with a passion for technology and desire to do things differently, bring creativity & innovation and have the ability to navigate ambiguity to deliver cutting edge learning experiences.

Reporting to the Digital Innovation Team Leader you'll be a curious self-starter, ideally with prior experience in working with technology, innovation or similar projects, programmes or experiential events with a focus on technology, within a professional services or similar environment. You'll need to demonstrate a strong breadth and depth of skills and experience as well as experience in leading teams and working with external suppliers, contractors and contingent workers.

About the Role

Responsible for research & development, market research, piloting and embedding new technologies in our internal learning solutions. You'll be required to:
  • Research, develop, and implement new technology/tools into our projects and programmes , including transitioning to BAU and production of any process documentation for its adoption
  • Demonstrate an innovative and creative approach to learning design and conduct consultations in order to provide an opinion on how to digitalise existing learning products and experiences and articulate how technology could be leveraged to augment learner's experiences
  • Work with design facilitators and wider learning design team to agree design approaches and work collaboratively to develop innovative learning solutions
  • Engage and build your network across L&D, UK business stakeholders and network firms to understand how technology is being used in learning, and develop potential future use cases for emerging technologies
  • Develop opportunities to build awareness and understanding of the use of technology in learning across the L&D function, investing time to share your findings and expertise, and to help drive and demonstrate a digital mindset
  • Coach, support and develop team members, sharing knowledge, experience and skills in a collaborative manner
  • Show willingness and enthusiasm to continually develop new areas of specialisms related to emerging technologies, becoming viewed as a subject matter expert within the function
  • Manage and oversee technology risk processes, as well as the procurement and commercial considerations of new and existing technologies
  • Build relationships with third parties suppliers and vendors and actively explore their platforms and tools to validate their value based on our learning solution needs
  • Oversee video and animation workflows and processes, develop new workflows based on business demands to release capacity
  • Be prepared to travel within the UK and abroad and support the delivery of flagship programmes


  • Experience managing technology projects and providing consultation and guidance to others
  • Have evidence of bringing new and innovative approaches to delivery
  • Experience of working with others to develop potential use cases for the application of technology in varying scenarios
  • Experience of embedding tools/technologies within an internal organisation
  • Experience of leading teams and providing coaching to others
  • Proven ability to self-motivate and work independently as well as a track record of working collaboratively as part of a wider-team
  • Ability to work with external clients and suppliers, and deal with detailed requirements to achieve our goals
  • Ability to build and maintain good relationships with a wide variety of stakeholders
  • Managing and contracting with external suppliers to develop and deliver technology based solutions for learning
  • Ability to share insight, and articulate opinions clearly to a group with varied levels of technical knowledge
  • Ability to communicate confidently and effectively, both in written and verbal for
  • Significant attention to detail, able to manage time effectively to meet challenging deadlines
  • Effectively use online collaboration tools e.g. virtual meetings and Google G Suite
  • Experience working with emerging technologies such as virtual and augmented reality, chatbots, machine learning etc.
  • Experience of research, development and delivery of event technologies
  • Demonstrate awareness of graphics, video development and video editing software (e.g. Adobe Creative Cloud) to create training assets for courses
  • Experience of building and managing teams comprised of offshore resources, contingent workers and/or external suppliers
  • Experience of application of technology to learning solutions
Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive