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Digital Product Manager

Posted: 14 Sep 2020 Closes: 28 Sep 2020
London - Judd Street £40,000 per annum (Inc. London weighting),
Permanent & Full-time RNI_REQ0000770

Digital Product Manager

Job description
RNIB's digital operations are undergoing a substantial review and realignment. As an essential component to delivering our organisational goals, there has never been a more exciting time to join the digital team and be at the heart of the organisations plans.

In this role the Digital Product Manager will have responsibility for the digital customer experience and manage the product development life cycle.

The Digital Product Manager will:
  • Define the product roadmap to deliver sales and conversion on a multi-channel ecommerce platform
  • Lead on the platform migration of the eCommerce platform
  • Develop a 'benefits led' strategic roadmap of ongoing development
  • Manage the product lifecycle from discovery to delivery
  • Work with both agencies and a cross functional in-house team to plan and strategise the delivery schedule against plan
  • Manage relationships with senior stakeholders and understand priorities across the company
The Digital Product Manager must:
  • Have proven digital Product Management and digital optimisation experience
  • Ideally, come from an eCommerce or similar, digital consumer background
  • Extensive CRM integration and eCRM management expertise
  • Proven success in delivering products that drive income, customer satisfaction and improve customer service
  • Be unphased by complexity and ambiguity
  • Be tenacious and resilient, adept at overcoming obstacles to find solutions
  • Have an excellent understanding of UX / User Experience, CRO, product roadmaps, KPO/KPI setting, performance evaluation, benefits analysis, customer research.
This is an excellent opportunity for a Digital Product Manager to take a high-ownership role across a multichannel, digital product.

All in all, you will support the drive to bring structure, consensus, rigour, discipline and quality to how the organisation plans and manages digital projects and products.

Based in London, the post will involve some travelling to other RNIB locations throughout the UK.

If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page, upload your CV and cover letter, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page.

Job Description

Benefits Package

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV's, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.


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