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Direct Maintenance Work Planner

Posted: 11 Nov 2019 Closes: 24 Nov 2019
Cray House, Sidcup, DA14 5HU Starting salary £24,000 - £28,000 Depending on experience
Permanent & Full-time l-q-group/20191111112022

We have a great opportunity for a Work Planner to join our Direct Maintenance Team

The Role :           Direct Maintenance Work Planner

Contract:            Full Time Fixed term 9 months

Location:            Based at Cray House Sidcup, DA14 5HU

                            Starting salary £24,000 - £28,000 Depending on experience

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Our customers are the most important part of our business and as a member of the Direct Maintenance Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers every time.

This is a opportunity for someone to join our Direct Maintenance Team on a fixed term contract or internal secondment.
The successful applicant will have an opportunity to play a part in delivering a high impact service to our residents.

You will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians across the L&Q estate. Managing their diaries and timetables to ensure that jobs are completed in a timely manner. Residents receive a satisfactory service and that maintenance issues are resolved inline with service level agreements.

Other duties include; 
Liaising with Technicians and Residents 
Arranging follow on works

Logging of data and notes on the computer system 
Scheduling of emergency jobs 
Monitoring of emergency mail box emails and adhering to SLAs 
Escalation of issues to Team Leader 
Accurate data entry skills, effective decision making and an ability to prioritise the workload are essential.


To be successful in this role, you will need the ability to work in a busy fast paced environment, possess excellent administration skills and be computer literate.  

It is also essential to have excellent customer service, communication and organisational skills.  DRS/Opti-time experience is desirable.

Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.


Closing date for completed applications:                              24th November 2019 11pm

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility

L & Q Group

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