Director of Direct Maintenance
Title: Director of Direct Maintenance
Contract type: Permanent
Location: L&Q Cray House, Sidcup, DA14 5HU
L&Q are recruiting for a new role at strategic, senior management level following a restructure of its Direct Maintenance Division. We are looking for a second Director of Maintenance to cover our South Direct Maintenance Region. Which Includes Thames, South East, South and South West London and surrounding areas. The Director of Maintenance is responsible for strategic and operational leadership of an industry leading void and reactive maintenance service to L&Q residents.
The Director of Maintenance South Region will be responsible for 8 Management Reports and up to 300 indirect reports. Working in partnership the Director of Maintenance for North, this role reports into the Direct of Maintenance and Operational Services.
Duties will include budget responsibility of approximately £40 million annually. Making sure that Direct maintenance meets its business and budgetary plans and targets and continue to develop an effective service; whilst considering opportunities for expansion and growth whilst setting out strategic improvements.
This role is responsible for managing a range of stakeholders, internal and external. Working alongside Technical and strategy teams and leading on future planning. Coming together to deliver people strategies, planned maintenance programmes and cost-effective solutions. Ensuring that there is efficient void turnaround by working in partnership with L&Q’s neighbourhood teams to deliver the wider property management strategy.
Maximising productivity within Direct Maintenance through developing a strong people strategy. Maintaining the best people, developing future leaders and managing performance. Aiming to move towards a maximised in-house service and reducing the use of third parties.
Delivering and customer focused approach and developing the culture within Direct Maintenance, where there is a focus on turnaround and first-time fix and advocating for resident satisfaction.
Key skills and Experience:
· ILM Level 7 or equivalent experience
· Commercial and financial acumen and experience in delivering results inline with budget management
· Communication and influencing skills across all levels and a wide range of stakeholders
· Organisational development and planning skills
· Demonstrable ability to developer outcomes again demanding objectives
· Social Housing, Local Authority experience at a senior level
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
Closing date for completed applications: 30th July 2019 23:00
To be placed in: Internal/External
Interviews will be held on: Early August 2019
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one BAME and one female candidate for all senior leadership positions if they fulfil the role criteria.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility