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Director of People Experience

Posted: 14 Nov 2019 Closes: 27 Nov 2019
Flexible £76,964 plus London allowance £3,520
Permanent & Full-time citizens-advice/20191114124431

Your challenge?  To lead our People Experience function, covering areas including: employer brand; employee engagement; reward; diversity and inclusion; performance and talent; national learning and development; and strategic resourcing and workforce planning. Lead the culture strand to deliver on our strategic objectives set out in our Future of Advice Strategy. To be accountable and visible across the organisation, and ensure we have people initiatives which are bold and inclusive.


The successful candidate will be a strategic partner to both the business and the People directorate in order to attract, retain and develop high calibre people to the organisation creating bold and inclusive people strategies that align to business strategy. Holistically the role is responsible for the end to end employee journey and will involve a mix of people skills such as business partnering, talent acquisition and talent development. 

The successful candidate will be working for a great organisation with a developing culture and who truly value their employees. 

A strategic thinker with the ability to navigate complex and ambiguous situations to provide clarity and recommend areas of focus, creating a compelling vision is second nature to you. You’ll have a proven ability to strategically lead an inventive function that adds value to the leadership team and our whole service, excellent budget management skills and the ability to manage multiple projects simultaneously.   

Successful candidate will: 

embrace and lead change 
be outcome focussed and self-motivated 
be flexible and enthusiastic in implementing plans 
have a passion for people and culture 
be customer focussed 
Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.   We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.  
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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