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Driver Engagement Coordinator - Last Mile

Posted: 2 Nov 2020 Closes: 2 Dec 2020
GB, London Competitive
Permanent & Full-time AMZ_1299472


At Amazon, we are working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. The goal of Amazon is to build a world-class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

The DSP (Delivery Service Partners) and Driver Experience Team engages directly with DSP owners and Delivery Associate drivers to understand their full end-to-end operations and experience, and drive impactful improvements and efficiencies in their experience and operations. We engage deeply through direct conversations, job shadows, roundtables as well as broader listening mechanisms such as surveys to identity their foremost challenges, and to work with internal Product, Program, and Operations partners to continually improve the owner and driver experience, boosting their performance and program satisfaction. Overall responsibilities will include the following functions:

· Execute field research quickly and concisely
· Observe processes and workflows, summarize and report back break points to Program managers
· Review quantitative and qualitative DSP and DA feedback to identify themes as issues not readily identifiable through operational metrics
· Manage operations for engagement and recognition programs and for Driver & owner surveys through SOPs
· Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
· Maintain a positive attitude
· Support the global communication program


· Demonstrated oral and written communication skills
· Excellent interpersonal skills
· Strong analytic skills and experience working with data
· Willingness to interact directly with small business owners and employees
· Strong attention to detail and organization skills
· Proficiency with MS Word and Excel
· Fluent English plus fluent skills in at least one or more of the following languages are required: German, Italian, French, Spanish.


· Bachelor's degree or equivalent experience
· 1+ years of survey or research experience
· Facilitation skills - presenting, training
· Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
· Ability to prioritize, manage and complete projects with tight deadlines
· Desire to thrive in a dynamic, growing environment


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