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Editorial Complaints Commissioner

Posted: 8 Apr 2021 Closes: 12 Jun 2021
London (FT) Competitive
Permanent & Part-time JR006476

About Us

Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees, who are committed to excellence and integrity and the best traditions of the FT.


Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.


The Role / Position Overview 

We are seeking to appoint an Editorial Complaints Commissioner to continue to support the FT’s system of independent regulation, ensuring continued best-practice governance in the handling of reader complaints in the event that they feel our internal procedures fail to provide adequate redress.

This role is essential in ensuring we are accountable to our readers and the people we write about, maintaining the highest possible ethical standards and our 135-year history of respected journalistic practice.  This role also enables the FT to continue to respond to our growing digital readership and engagement and our global footprint.

The successful candidate will be appointed by a three-person committee, composed of two respected external individuals and one non-editorial FT Group representative.  The Commissioner will report to this committee, which would lend its support and advice where necessary.  Meetings take place quarterly.  

This is a part time, flexible role requiring on average 2 days per week, with some periods being busier than others.  

Key Responsibilities

  • Providing independent evaluation and redress to handle complaints that are not resolved within the existing framework maintained by senior editors and our legal advisors;

  • Consider unresolved complaints about the FT’s coverage and journalistic activity from those concerned with breaches of ethical standards enshrined in the FT’s Code of Practice;

  • Propose measures to improve, and advise upon changes to, the FT's Code of Practice, sharing the responsibility of ensuring that the FT's approach is robust and respected;

  • Propose measures to improve FT journalism and remedy to working practices within the media organisation, if required;

  • Carry out such duties independently of the Editor of the Financial Times, and other editors of FT Group titles;

  • Review and respond to comments and submissions from the Editor and the FT’s legal advisors where appropriate;

  • Provide updates and advise the committee of developments in the regulatory framework applying to news media, including regular updates to FT journalists as appropriate;

  • Carry out duties expeditiously with the purpose of settling potential disputes without delay;

  • Prepare for publication a quarterly report summarising complaints dealt with and the response, published online on, and provide regular updates to FT journalists.


Required Skills / Experience 

  • A senior journalist or impartial professional with extensive experience and awareness of responsible journalism;

  • personal knowledge of the culture and working practices of journalists;  

  • Extensive experience and awareness of matters of public interest and lawful freedom of expression;

  • Authority, a strong sense of fairness and impeccable judgement;

  • Knowledge of business and financial journalism;

  • Knowledge of and good understanding of UK and international media law and practices and of the standards to which the FT should hold its journalists.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help. 


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