Skip to main content

Engagement & Membership Officer

Posted: 6 Oct 2020 Closes: 4 Nov 2020
Newcastle upon Tyne, United Kingdom £24,907 to £30,615 pa(pro rata)
Permanent & Full-time NHS_TRx32QGodcm3

Engagement & Membership Officer

Job Reference: 340-EMO-09-20

Employer: Department: 340 Engagement Location: Newcastle upon Tyne Salary: £24,907 to £30,615 pa(pro rata)


Communications and Engagement

Role: Engagement and Membership Officer

Based at: Newburn, Newcastle

Band 5

Salary: £24,907 - £30,615 Agenda for change Part-Time (16 hours pro rata)

A vacancy has arisen for an Engagement and Membership Officer within the Communications and Engagement team.

Working within a small team, you will co-ordinate, book and support our community engagement events, manage and support our Foundation Trust membership, collate and report on our patient survey feedback, support the delivery of internal and external engagement events; and ensure patient feedback helps to influence the way we do things.

This is a key role for the trust, supporting us to deliver key messages about what services are available, how to access them and use them appropriately; as well as promoting employment, membership and volunteering opportunities.

The role provides an important link to a range of regional stakeholders such as HealthWatch, patient groups, and community and third sector organisations and ensures they have a mechanism to provide feedback and insight. We gather and use this intelligence to understand peoples' experience of our services and use this to support operational managers to identify areas for improvement.

You will support the Engagement, Diversity and Inclusion Manager in the delivery of the Trust's patient experience survey reporting system. This will include supporting the management of our numerous surveys, the reporting process, liaison with our survey supplier, meeting requests from managers and the Trust for regular reports, developing new surveys and supporting system training and familiarisation.

You will also support a range of internal and external corporate events including the AGM, Foundation Trust elections, staff recognition awards and other events. Working with the wider Communications and Engagement team you will ensure that events are co-ordinated and managed. You will use your organisation, negotiating and influencing skills to book and manage the people and physical resources needed for delivery of successful events.

Skills & Experience
  • A genuine passion for engagement and people, helping us to reach out to people and communities to deliver our core messages about service availability and access
  • Experience of public/patient/staff engagement, events management and various techniques and approaches
  • Experience of managing collaborative working across a range of service areas and with individuals at different levels
  • Excellent organisation skills and the ability to manage multiple projects in an exciting and changing environment
  • An ability to analyse and interpret data and collate reports
  • Effective communicator and the ability to adapt your communication style and content to different audiences
  • Experience of using a range of Microsoft packages, databases and other IT systems
  • Experience using social media channels and the intranet to support delivery of key messages to patients and staff
We value the differences that people bring from all backgrounds and communities so, regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.

For further information about the post or to ask any questions please contact Mark Johns, Engagement, Diversity and Inclusion Manager,

The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact rec team for help

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.

If a candidate is unsuccessful during the recruitment and selection process, you must wait 6 months before re-applying.


To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

Share Job