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Enterprise Financial Systems Analyst, CoE

Posted: 25 Jun 2021 Closes: 25 Jul 2021
London, United Kingdom Competitive
Permanent & Full-time -1103239282

Company Description

Publicis Groupe is a global leader in marketing, communication and business transformation. Present in 108 countries and employing more than80,000 people, Publicis Groupe offers a full range of services and expertise across digital, technology, creative, corporate communications, media strategy, planning and buying and healthcare communications.

Re:Sources, the Publicis Groupe shared services function, was created to centralise the finance, administrative, legal, tax, IT, procurements and property functions of Publicis Groupe companies.

Job Description

The Role

You will provide systems support for Altair EcoSystem, a bespoke SAP platform, along with other ERPs, to prestigious Groupe brands and their shared service centres. The main focus will be problem solving, service co-ordination, client engagement, support compliance and assessment.

You will be working within a small team, spread across several countries, that supports thousands of users and numerous brands. You will need to liaise with any individuals / teams at all levels to ensure we deliver the necessary system support and resolution to the task at hand.

You will ideally be experienced in SAP, Excel and Word, with System Support / Service Desk experience and a strong finance background.

Primary Responsibilities
  • Analysing and seeking resolution for any financial or system queries that users may have with Altair via queues in our ticketing system (Service-Now).
  • Liaise with off shore teams with regards to tickets which can't be resolved locally.
  • Co-ordinate with various teams with regular issue resolutions meetings - Agency Teams, Core Teams, Management and Off Shore Teams
  • Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
  • Help with the setup of new users and confidential information within Altair, including security administration and maintaining user groups.
  • Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
  • Supporting the Agencies when performing user acceptance testing and training.

  • Involvement in various projects set out in the Groupe's Application Program Strategy

Qualifications

Essential Applications and Skills
  • SAP.
  • Finance background.
  • Experience with providing systems support to large number of users or agencies.
  • Experience with ticketing systems.
Important, but not essential
  • Experience in advertising or other marketing firms would be beneficial.
  • Knowledge of how agencies and media companies work is a plus.
Strengths and Attributes
  • Excellent written and verbal communication skills, as well as strong problem-solving abilities and an aptitude for learning new technologies.
  • Desire to work in fast-paced environment to ensure that applications meet or exceed specifications in a scalable and secure environment and against tight commercial deadlines.
  • Strong organisational and prioritisation skills.
  • Self-motivated, creative and strong sense of accountability.
  • Self-starter accustomed to working on own initiative.
  • Strong communication skills and a successful track record of dealings with all levels of management.
  • Evidence of working effectively within a team and a willingness to support the team is an absolute requirement.
  • An understanding of book-keeping principles.
  • Knowledge of Microsoft products.
  • Ability to learn rapidly from written material and applying this to developing practical expertise.
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