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EWMHS Administrator

Posted: 8 Oct 2020 Closes: 6 Nov 2020
London, United Kingdom £19,737 - £21,142 per annum plus HCAS
Permanent & Full-time NHS_JNxIZ9L18tUC

EWMHS Administrator

Job Reference: 395-RR418-20

Employer: Department: Administrator Location: The Grove, Ilford Salary: £19,737 - £21,142 per annum plus HCAS

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

We are looking for enthusiastic, motivated and committed individuals with excellent communication and interpersonal skills to work as an administrator for the Redbridge Children and Young People's Emotional Wellbeing and Mental Health Service (EWMHS).

To work in our Administration Team the successful candidate must work with compassion, respect, positivity and working together. There will be a high level of contact with colleagues from various NHS, Social Care and Education staff teams as well as with our patients and their families.

You will be part of an administration team who are often the first contact point for our patients, answering incoming calls into the service, you will be the face of our team. You will be expected to provide clerical/administration support to your colleagues as well as taking referrals and queries from clients over the phone, email and post which will need to be processed. You will have excellent computer skills and a willingness to learn about all areas of the EWMHS process and its administration. The role would be suitable for someone who is adaptable; enjoys variety, can work independently and under pressure as well as understanding the importance of team working.

The successful candidate must have experience in the following:
  • Good organisational skills
  • Have excellent communication skills
  • Be computer literate
  • RIO user
  • Minute taking skills
  • Ability to multi task
  • Able to use your initiative
  • Be able to deal with difficult/challenging situations
Redbridge EWMHS is part of North East London Foundation Trust (NELFT); NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation Trusts.

We are committed to our staff's health and well-being and have a variety of opportunities and activities that staff can attend and join. We are also passionate about celebrating and recognising our staff who have gone the 'extra mile'. We have a monthly Redbridge 'Make a Difference' Award and a yearly NELFT Make a Difference Awards ceremony.

The service is very busy but it is enjoyable and rewarding and we are dedicated to upholding our values and supporting our staff.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Assessment/Interview info

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £3,722 to a maximum of £4,743).

For further details / informal visits contact:

NameSarah BurvillJob titlePA to Operational Lead for Targeted Services and CAMHSEmail addresssarah.burvill@nelft.nhs.ukTelephone number03003001618Additional contact information

For more information please contact:

Paul See EWMHS Team Lead


Sarah Burvill PA to the Operational Lead for Targeted Services and CAMHS

As an employee of NELFT, you will receive the following benefits:
  • Excellent working environments
  • Agile working with outstanding ICT support
  • A award-winning approach to Equality and Diversity with supportive networks for ethnic minority staff, staff with disabilities and LGBT staff
  • Staff Benefits including NHS Pension, a salary sacrifice car scheme, discount schemes, cycle scheme and Annual Leave Sale / Purchase scheme, trade union membership
  • A focus on staff health and wellbeing featuring subsidised gym membership, access to Mindfulness, walking groups and other wellbeing support.
We have signed the skills pledge and are an accredited Improving Working Lives organisation. We are committed to staff development and offer opportunities which include a wide range of training options and an active Quality Improvement Programme

We are committed to equal opportunities and diversity, are Disability Confident and therefore welcome applications from all sections of the community, people of all protected characteristics. We wish to reiterate that declaring a disability at the point of application, or at any point in a recruitment or selection process, will not count against any individual, nor prevent them from being shortlisted, subject to meeting the minimum criteria of the person specification.

Correspondence with usYou are advised to regularly check your emails for correspondence related to this post.

In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. .

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from

By applying for this post you are agreeing to NELFT NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

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