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Experienced Design Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_184900WD-int

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.As part of our Learning and Development Design and Curriculum team, you'll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You'll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.
Who we're looking for summary
We're looking for an experienced Design Manager to join the Global Assurance Quality - Learning & Education
(GAQ-L&E) team, reporting to the Design and Production Leader.
This role is a combined Learning Experience Designer and Project Manager role, with the focus being on
learning experience design.
The successful candidate will have a strong understanding of adult learning theory, best practice design
techniques and learning development processes. They will have taken the lead on the design of a range of
learning modalities (including digital and face to face) from initial ideas generation through to launch, including
facilitating design meetings, advising on the best development tool for the job, and the most appropriate
delivery model. They will also be able to effectively communicate ideas visually and use basic graphic
packages (e.g. MS Visio, PowerPoint) to create mock-ups and simple images etc.
The successful candidate will also ideally have experience of project managing learning solutions, though this
is not a requirement.
Key aspects of the role include
Customer Relationship Management
• Create, identify and respond to opportunities to provide consultancy and coaching within GAQ - L&E.
• Prioritise work, in conjunction with other relevant parties, to meet agreed requirements in a cost
effective manner.
Instructional Design
Deliver highly effective learning content using adult learning principles and instructional design theory
• Help define learning objectives and key learning points, and ensure they are addressed by the learning
solution, in conjunction with programme leader and/or development team
• Lead design meetings with internal stakeholders for assigned projects and support other team
members on their projects.
• Provide expert design consultation on individual projects - overall design / interactivity / screen layout /
technology (tools & infrastructure) possibilities and limitations / development model (e.g. ADDIE /
Agile), etc.
• Utilise existing global processes and instructional design strategies for delivering different
types/methods of training using the global toolbox.
• Advise on assessment and evaluation possibilities and considerations, making appropriate
• Brief and coach subject matter champions on requirements for developing training, including design
best practices, using required templates, design and project planning considerations, budget
requirements, technology tools/infrastructure limitations, etc
Project Management
Project manage projects from inception to launch, including:
• Initiate, organise and facilitate project kick-off and design meetings, as required

• Develop and monitor project plans, milestones and budgets for individual projects
• Prepare, communicate, and ensure sign off by key stakeholders/L&E personnel project planning
• Brief, coach and manage all internal resources and external vendors, throughout the lifecycle of the
• Monitor and communicate milestones to key stakeholders on an ongoing basis, seeking input and sign
off as needed
• Define budget requirements and track budget to actual (escalating as necessary)
• Manage the production process, as required, or prepare appropriate handover documentation for the
production team
• Provide communications to the Global Assurance L&E network including module release and complete
required wrap-up procedures
Financial Management
• Tracking budget costs (expenses and time)
• Providing regular reporting to team leader.
General Responsibilities
• Ownership for ensuring the teams learning design best practice and process guidance is maintained
• Make regular contributions to best practice and process guidance in other areas
• Share knowledge with the wider GAQ -L&E team and the Global PwC Learning & Development

Role Requirements
The following skills are required for this role
• A strong understanding of and a passion for Adult Learning
• Extensive experience of designing high quality Learning solutions
• A strong understanding of, and ability to design for industry standard rapid development tools (e.g.
Lectora, Articulate Storyline / 360, Gomo (or similar tools)
• Customer focussed at all times - understanding their needs and keeping them in mind when taking
actions or making decisions.
• The ability to build and strengthen long-term relationships.
• Strategic perspective - ability to keep overall strategies and goals in mind.
• Goal orientated - maintaining focus on agreed objectives and deliverables.
• Analytical skills - effective identification of issues and the application of sound conclusions resulting in
right solution, at the right time, at the right cost.
• Proactive follow-up and monitoring - checking progress against targets, reporting as necessary and
taking action to resolve exceptions.
• Be a team player, with the ability to help the team out with whatever is required
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive