Skip to main content

Facilities & Property Support Officer

Posted: 1 Jul 2020 Closes: 13 Jul 2020
Croydon, London, CR0 2AQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Nottingham, East Midlands, NG1 7AU £25,247 £28,480 (Croydon)
Flexible hm-land-registry/20200701120848

HM Land Registry (HMLR) are looking to recruit a Facilities and Property Support Officer. HMLR has set out an ambitious five-year business strategy and aims to become the world leading land registry for speed, simplicity and an open approach to data. A core element of this is to develop and implement Estate and Workplace Strategies across a geographically dispersed property portfolio, currently comprising 14 office locations and two data centres housing circa 6,000 people in England and Wales. 

You will be part of the Facilities and Property Asset Management team which provides HM Land Registry (HMLR) with Facilities and Property management through a range of disciplines including but not limited to Contract Management, Health and Safety, Statutory Compliance, Environmental Sustainability, Estate Management and budgeting/financial management. 

You will work collaboratively with the Facilities Property Management Team and closely with the Facilities Contracts Manager and Senior Facilities Operations Manager, to provide support for the day to day management and monitoring of business critical Facilities Management contracts including postal services, utility management, business wide travel booking, vehicle hire and other contract management. There will be opportunities to work independently and develop skills around Contract Management, analysing data, and Management Information.

Job description

As part of your role, you will be responsible for liaising with internal stakeholders across the business, including Finance and Commercial, contributing to the successful delivery of business critical services, providing best value solutions. 

You will assist in the collection, maintenance, analysis and evaluation of team and supplier data for a range of contracts, ensuring data is accurate and available for reporting. 

You will manage and respond to all contract related customer enquiries in line with agreed SLA's, recording and resolving customer concerns to help support the management of 20 facilities and property contracts. You will be involved in the set up and maintenance of a Commercial Suite of Documents relating to the Contract Lifecycle in the Facilities Central Management Team. 

Providing support to enable the team to pursue and monitor value for money opportunities within contracts. 


To be successful in this role you will be able to demonstrate that you can work closely with internal colleagues, suppliers and stakeholders, building relationships and making effective decisions when required. You will be an effective communicator who has proven influencing skills and is able to work in a fast changing environment, with the ability to prioritise your workload.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Managing a Quality Service
  • Making Effective Decisions


A great place to work 
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. 

Where difference is celebrated 
We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

Please click here for further information on our rewards package: 
Working for HM Land Registry

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

To apply please complete the short application form and take the online numerical test. 

If you pass this test, you will be asked to copy and paste your CV into the online application form and complete a statement of suitability (in no more than 1000 words) , this should be used to outline your skills and experience for the role and provide details of how you meet the essential criteria listed below: 
• Proven customer handling and influencing skills 
• Ability to prioritise workload effectively to meet delivery deadlines and unplanned demands 
• Effective verbal and written communication skills 
• Intermediate knowledge of Excel 

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview held week commencing 20 July 2020. 

The blended interview will test the behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 
Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


HM Land Registry

Share Job