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Financial Capability Development Lead

Posted: 22 Jul 2020 Closes: 20 Sep 2020
Flexible Competitive
Permanent & Full-time citizens-advice/20200722164853

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Citizens Advice is a leading provider of debt advice and financial capability services across England and Wales.  As part of this, and in line with the priorities of the sector, we place a great deal of emphasis on preventative money advice. This includes - but is not limited to - helping clients to understand financial products and services, whilst also encouraging them to develop responsible and sustainable skills and habits that can build up their financial resilience.

To support this work, Citizens Advice has a team focused on money advice development covering debt and energy advice alongside financial capability. Reporting to the Money Advice Development Manager, this role is responsible for the development and delivery of the programmes of work under the financial capability strategy.  

We are seeking an exceptional candidate with significant experience of financial capability work who will provide lead technical expertise in all internal and external financial capability / consumer education projects including but not exclusively; forums, learning resources, regulatory compliance, events and sector projects, harnessing available resources across Citizens Advice.  

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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