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Fraud Analyst

Posted: 11 Feb 2021 Closes: 13 Mar 2021
London, England, United Kingdom Competitive
Permanent & Full-time MTF_8B00E556DD

Description

As part of the wider Customer Service proposition within Matchesfashions.com, the role involves assisting with the continual review of cases generated by the Online Fraud Detection Platform, working both proactively and reactively to curtail spurious orders (similar & subsequent) to minimise financial loss to the business. All the time having high regard for delivering exceptional levels of service that generates long-term customer loyalty.

RESPONSIBILITIES
  • Continual logging and monitoring of fraud alerts.
  • Identifying suspicious trends or activities internally and externally
  • Contacting customers, banks, payment providers & shipping companies on fraud-related matters.
  • Reviewing of all high-risk orders, utilising a variety of methods to research orders and their validity.
  • Contacting new/existing clients whose orders are deemed high risk, extracting pertinent information to verify the order whilst maintaining the highest possible standards of customer care and client experience.
  • Regular contribution to the amendment of online business rules, including recommendations to the adjustment of existing scoring to improve detection and suggestions for new fraud rules as evolving trends emerge.
  • Identifying new methods and business practices to help reduce fraud and chargebacks.
  • Supporting other areas of the business, including the Distribution Centre, Customer Service & Marketing, to ensure the seamless transition from when an order is placed to when its dispatched, while simultaneously safeguarding the business.
  • Supporting the business in reducing risk and revenue loss across multiple sectors
  • Review and minimize chargeback and rejection rates.
  • Attending and contributing to team meetings with management, including huddles


Requirements

  • Previous online fraud detection experience ideal
  • Conscientious, passionate, and dedicated to preventing fraud in all its guises.
  • Excellent organisational and communication skills (both written & verbal).
  • Ability to work as part of a close-knit team and accepting of feedback for self-development purposes.
  • Flexible approach to ensure 24/7/365 coverage
  • Proactive self-starter
OUR COMMITMENT TO DIVERSITY AND INCLUSION

Diversity and Inclusion is a priority for MATCHESFASHION - we delight customers around the world and so it's important that our team represents our customers.

We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are are committed to ensuring that all our people processes are equitable.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

MATCHESFASHION

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