Skip to main content

Functional Delivery Senior Manager, Global Technology

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_217031WD

A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. You'll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhance security of internal information and protect our firm's intellectual assets. Our Information Security Technology and Operations function identifies technology trends and opportunities to build, integrate, and operate technologies throughout the PwC environment. The goal of this team is to lead the development and operations of global enterprise solutions, platforms and technologies that enable PwC professionals to work more efficiently and more securely while delivering the highest level of service to clients.
Business Process Analyst - Job Description

Role Summary:

A Business Process Analyst is a specialised business analysis role that involves "thinking processes". The Analyst draws inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. A Business Process Analyst typically has the ability to structure a large amount of information within a process framework.

The primary Business Process deliverables (related to "to be processes") that this role will be developing include:
  • Business objectives and high level business requirements of processes
  • Business scenarios and use cases aligned to the processes (when applicable)
  • Capability Model
  • Information/Data models enabling the processes
  • User Experience requirements of the processes
  • Process flow(s) - diagrammatic and written descriptions of the processes
  • Business rules for the processes

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs including:
  • Working with business teams (key stakeholders both management and operational) and solution teams to design new processes and solve process-related problems, including mapping existing processes and working with cross-functional teams to design and capture future business process requirements;
  • Interpreting differing business needs and terminology into a common understanding that are documented as business requirements to form the basis for the functional requirements for the relevant solutions;
  • Conducting workshops with business representatives, researching current processes, collecting data, observing processes in an operational setting, and analysing information about business operations - as current and gaps to be filled in the end state solution, and perform related tasks;
  • Analysing business processes and workflows with the objective of finding out how they can be improved or automated;
  • Documenting future "to be" processes based on identified business requirements and gaps, issues in current processes, to include developing both visual and written artefacts in specialist or generic tools that represent the future processes including: tasks, workflows, decisions, data flows, actors, and links to processes in other domains internal and external to the organisation;
  • Leading interactive review sessions with stakeholders on the proposed "to be" processes, and update/adjust based on inputs received, to include tailoring the discussions to both senior leadership and operational leaders, managers, and team members; and,
  • Understanding and "owning" the entire process flow including analysis of the data, user experience, change impact, and the entire landscape of upstream and downstream systems.

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:
  • Understanding of the professional services industry including: project objectives and being able to apply your understanding of how processes should work to operational improvement initiatives;
  • Having knowledge of business process analysis to include process mapping and business process reengineering;
  • Being able to negotiate to organizations:
  • Leading process (re)design workshops with stakeholders of all levels in an organization that involve eliciting process requirements and liaising with users;
  • Documenting workflows, process maps, procedures and business requirements documents;
  • Assessing and documenting potential change impacts (on people, process and technology) of the "to be" process designs;
  • Diagramming (visual) and communication skills (written and face to face);Understanding of how ERP, BPM, CRM and BI tools operate; and
  • Applying knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.

Additional Differentiating Qualifications, Experience and Certifications:
  • Familiarity with Enterprise Architecture tools such as EA Sparx and Troux is a plus

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
If you would like help and advice about applying for this role please visit the Career Hive

Share Job

If you would like help and advice about applying for this role please visit the Career Hive