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Global Operations, Safety Manager

Posted: 17 Mar 2021 Closes: 16 Apr 2021
Dublin, Ireland Competitive
Permanent & Full-time 1326646636

Global Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. The Trust and Safety Problem Process team within Global Operations strives to create a safe atmosphere for the Facebook and Instagram communities through outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.The Trust & Safety Global Process Manager will be responsible for managing a high-performing team, for providing direction, coaching, and mentorship to a diverse, motivated team of individual contributors, ensuring that we build a deep understanding of issues impacting our community. The Manager will help shape the team's strategy and long-term vision, devise and drive global goals, and identify opportunities to drive change to help Facebook provide the best support for the community. The Manager will be responsible for building and maintaining relationships with partners from various cross-functional teams to drive the optimization of processes and solve challenging problems. Our ideal candidate has an understanding for safety and operations and excels on building partnerships and processes to reduce risk for the community and the company. This is a full time position, based in the Dublin EMEA Headquarters.

Global Operations, Safety Manager Responsibilities


  • Provide mentorship, guidance and career development to members of your team

  • Lead and enable a high-performing team to deliver on goals by providing superb 1:1 support, and enabling deeper, more scalable solutions

  • Help shape team strategy and vision, establish team goals and work with direct reports and leaders across the organization on strategies for executing, measuring progress and sharing results

  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy and product improvements

  • Be able to effectively zoom in and out to address near term business needs as well as setting a long-term strategy for Community Support

  • Build strategic relationships with global and cross-functional partners to drive improvements to the community support experience

  • Communicate process, policy and product concepts effectively to leadership, business and cross-functional partners

Minimum Qualifications


  • BA/BS degree or equivalent experience

  • 6+ Year(s) people management experience in a complex fast-paced environment

  • 10+ years of experience in support operations or escalations

  • Demonstrated ability to solve complex problems

  • Strategic thinker with strong analytical and creative problem-solving skill

  • Self-starting, intellectually curious and creative individual comfortable operating in ambiguity

  • Understanding of Safety and a strong operations background

  • Must be comfortable working with highly sensitive, graphic content

Preferred Qualifications


  • 3+ years in a Trust & Safety, Risk Ops or Investigations

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

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