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Global - PMDM - Ops Support Analyst - Senior Associate

Posted: 28 Oct 2020 Closes: 27 Nov 2020
London, London Region UK Competitive
Permanent & Full-time PwC_44995BR

Job description

About the GCDO function

Global Chief Data Office is a global function in PwC recognising the data driven nature of the organisation and
enablement of new digital practices. The Data Operations function within the GCDO is responsible for global data
governance managing master data and global data services.

About the team (PMDM)

The people MDM (Master Data Management) is a global system of record for all internal People data, the PMDM team
are responsible for the management and maintenance of this system. We provide daily support to our Stakeholders (HC
Providers and various Consumer applications) by monitoring and reporting on the quality of data in and out of PMDM.
The PMDM data is used by global consuming applications across the PwC Network to drive business services.

Purpose:

Reporting to the PMDM Operations Lead, the role holder will help to support the Operations team, identify and improve
global processes related to people data across the network & support territory and consumer contacts across the
network. A key role in the PMDM team, the role holder will focus on the consumer onboarding process and help assist
with specific projects which form part of the wider GCDO transformation.

The candidate will also support Providers of data (territories) and Consumers (i.e. consuming systems) to ensure that
correct processes are being used to improve the PMDM ticket queues. Liaison between territory, on-boarding Consumer
Team, PMDM Operations and the technical People MDM teams. Resolve and escalate Provider and Consumer incidents
as required.

The role in more detail

We are looking for someone who is a proactive senior associate who demonstrates a desire to complete and coordinate
projects and tasks efficiently. There is a need for a high level of accuracy and a good attention to detail and a strong
need to be able to analyse and interpret data, identify opportunities for improving efficiency of current processes. Whilst
this is not a technical role requiring a background in programming, a good level of experience in Excel, MS Access, SQL
and Taxonomy Management is beneficial. Previous experience in an operations environment would be advantageous.

Job holder will be responsible for:
  • Execution of daily operations of this MDM service are performed and completed in a timely manner in accordance to established procedures and respective issues are tracked and followed up with the IT team
  • Reviewing and analysing key exception reporting, participating in requirements and proposing improvements, design and implementation of solutions aimed at improving functionality and the quality of data maintained in MDM
  • Developing, preparing, updating key operational documents and improving performance of document management process
  • Gathering information from a range of external and internal sources to resolve complex Data Quality problems and sharing experience with team members to help deliver results
  • Working with system and business representatives to establish deadlines, risks and solutions to Data Quality problems
  • Facilitating Territory Data Stewards interaction and training to support them in meeting Data Quality standards
  • Collaborating with virtual teams - working closely with PwC IT, external data providers and territory systems to ensure a smooth process and effective performance of MDM
  • Effective implementation and standardisation of People Domain attributes and governance support of PMDM across the PwC Network
  • Proactively engaging and supporting relevant operational activities of PMDM Service and administrating the PMDM Portal
  • Using a broad range of Global tools and techniques to support personal development and strengths • Coaching and developing junior team members

The role requirements

  • Organised, structured and analytical approach to problem solving
  • Proactive mind-set in dealing with challenges in a customer - driven system/environment
  • Change-oriented and self-driven proactive behaviour
  • Able to work flexibly and to tight operational deadlines
  • Understanding of MDM architecture and platform
  • Data analysis skills including the ability to manipulate, interpret, visualise and present large datasets and Analysis
  • Good interpersonal skills with ability to network and interact with senior staff
  • High level of commitment, energy and enthusiasm
  • Ability to learn quickly and apply knowledge to meet a range of tasks and demands
  • Good written and verbal communication skills
  • Ability to develop and sustain effective working relationships
Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply
Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity

PwC

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