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Global - PMDM Ticketing Associate - London

Posted: 28 Oct 2020 Closes: 27 Nov 2020
London, London Region UK Competitive
Permanent & Full-time PwC_44994BR

Job description

About the GCDO function

Global Chief Data Office is a global function in PwC recognizing the data driven nature of the organization and enablement of new
digital practices. The Data Operations function within the GCDO is responsible for global data governance managing master data
and global data services. About the team (PMDM)

The people MDM (Master Data Management) is a global system of record for all internal People data, the PMDM team are responsible for the management and maintenance of this system. We provide daily support to our Stakeholders (HC Providers and various Consumer applications) by monitoring and reporting on the quality of data in and out of PMDM. The PMDM data is used by global consuming applications across the PwC Network to drive business services. Purpose: Support Providers of data (territories) and Consumers (i.e. consuming systems) to ensure that correct processes are being used to improve the PMDM ticket queues. Liaison between territory, on-boarding Consumer Team, PMDM Operations and the technical People MDM teams. Resolve and escalate Provider and Consumer incidents as required.
Responsibilities/Duties:

Support Onboarding of Providers/Territories, Go-Live and Access Management:
  • Work with the Operations and Technical team to assist in writing knowledge base documents
  • Liaison between the PMDM teams to ensure the most efficient processes are being utilised
  • Provide support during Consumer Go-Live in Stabilization Period
  • Monitor PMDM ticketing and execute appropriate action planning
  • Undertake Data Quality monitoring and reporting activities
  • Give access to the providers/consumers to the standard PwC IT ticketing system (ServiceNow) and ensure users are trained on how to use it
  • Operationalize and maintain a Data Steward network, including engagement with the steward's community
  • Resolve and escalate Provider and Consumer incidents as required
  • Manage and publish various documents and communications as they are developed
  • Continually look at ways to improve day to day activities
  • Provide support to PMDM Operations Lead
Data Quality Check activities:
  • Check for DQ issues such as duplicate records in PMDM, records with incomplete information, or records with errors i.e. records not conforming to the prescribed syntax
  • Work with the Global DQ team to help improve the PMDM quality of data.
Operational Reporting Activities:
  • Document operational processes and polices
  • Measure PMDM process improvements though weekly or monthly reports

Education and Awareness

  • Bachelor's degree in Engineering / Computer Science / Information Systems or related fields advantageous but not essential
  • Understanding of MDM processes, tools, architecture, Data Quality, Data Integration, Data modelling and mapping advantageous but not essential
  • Understanding of Change Management and Document Management
  • Knowledge of technology platforms such as Synaptica, VSTS, ServiceNow etc. • Knowledge of operationalizing SLAs and Ticket Management

Work Experience


  • Experience with data and information architecture: dimensional data modelling & schema design in Data Warehouses (preferred), service design, development & implementation for ingestion and consumption
  • Experience in technology platforms such as VSTS, SM9, and Synaptica etc.
  • Experience in data analysis, data modelling, data integration, data profiling, with at least some experience in MDM applications (preferred)
  • Proven experience in documentation/ operationalizing SLAs/ Incident and Ticketing Management /Operational Reporting/DQ checks in a financial services-led organization (preferred)
  • Experience of tracking and sharing documentation and communications using tools available
  • Experience in managing and publishing documentation and communication via various channels


Skills


  • Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards, to contribute to an overarching, holistic data communication and documentation governance strategy
  • Ability to work with multiple territories and communicate information about the services to stakeholders across the PwC network
  • Ability to diagnose and resolve basic technical issues
  • Strong documentation management skills, reporting skills, analytical skills and ability to understand existing business processes.
  • Excellent communication skills, service orientated
  • Excellent problem solving and analytical skills would prove to be an advantage.
  • Excellent communication skills with effective organization and management skills is a must
Not the role for you?

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All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

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