Skip to main content

Goods on Hold Coordinator

Posted: 16 Apr 2021 Closes: 16 May 2021
High Wycombe, England, United Kingdom Competitive
Permanent & Full-time DPD_743999743056723

Area: Region 7
Department: Depot
Shift Pattern: 5 out of 7
Working Pattern: Days (Monday - Friday Only)
Company Description

DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of£1.9 billion. As a multi award-winning company that has beenvoted the nation's favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

Job Description

We are currently recruiting a Goods on Hold Coordinator, to help strengthen our depot operations team. This role will be based at our Depot in High Wycombe,HP10 9QY.

In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.

Other key accountabilities will be;
  • To ensure all 'unable to locate' parcels have the correct delivery information.
  • If any parcels are damaged or open take them to goods on hold area for further investigation.
  • To be accountable for requesting further information or returning to the customer.
  • Completing the administration of mis-routes and mislabelled parcels.
  • Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
  • Carry out housekeeping checks.
  • Dealing with any customer parcel searches as requested.


What we're looking for;
  • You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
  • Demonstrate a high level of accuracy, self-motivation and organisation.
  • You will have strong communication skills and will be confident interacting with customers over the phone and face to face
  • Excellent administration skills with the ability to use Microsoft Office programmes
  • Have outstanding attention to finer detail including security awareness.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

Job Specifics

You will have a comprehensive induction to DPD where we will go through the key processes that are required to make you a 1st classGoods On Hold Coordinator.

Typical working hours will be Monday toFriday from 6.000am until 2.30pm however our depots are operational 7 days a week so occasional weekend work might be required.


Your package will include a competitive salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer
If you would like help and advice about applying for this role please visit the Career Hive

Share Job

If you would like help and advice about applying for this role please visit the Career Hive