Skip to main content

Governance Officer - Band 4

Posted: 6 Oct 2020 Closes: 4 Nov 2020
Springfield University Hospital, London, United Kingdom £26,365 - £28,988 per annum
Temporary NHS_RO7gcCW1L7nG

Governance Officer - Band 4

Job Reference: 294-CORP-0411

Employer: Department: Engagement & Experience Location: Springfield University Hospital, London Salary: £26,365 - £28,988 per annum

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust we are happy to talk flexible working.

About the role:

The Quality Governance Department is seeking to recruit a Governance Officer to cover a maternity for 12 months. The role has a focus on complaints and patient experience (although you will also be part of cover arrangements). The appointed individual will work as part of the friendly and supportive Experience and Governance Team. It will be a good opportunity to learn about governance and training will be given to the right candidate. Efficient administration support is needed however and experience of working in a busy office environment and attention to detail whilst balancing priorities is key.

The post holder will have contact with patients, carers and relatives by telephone via PALS and having contact with senior Trust staff and professionals and must be able to deal with others compassionately clearly and efficiently, whilst maintaining a sensitive and sympathetic manner.

The role requires someone who has excellent communication skills and who can be agile and accurate when inputting data base information statistics plus extracting and analysing that information for key performance indicators and reporting. With an ability to work under pressure you will be required to work on your own initiative in organising and prioritising your own and others workloads to meet tight deadlines. This will be a challenging, but rewarding role for the right candidate.

You will be able to demonstrate highly developed IT skills and be able to enter data correctly on the Trust's risk management system for complaints, particularly your proficiency in MS Excel. It will be a bonus if you have some knowledge or experience in using health-information systems. The post-holder will enjoy and thrive in an environment of competing and changing priorities and will be willing to work flexibly.

About the location:

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. The Trust provides subsidised parking fares for all our substantive staff. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés, restaurants etc.


We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:
  • Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance, we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
  • Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
  • Subsidised car parking - You can park at any of our sites at a reduced rate of £20/month.
  • NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
  • Eye examinations
  • Looking after your health
  • Cycle to work scheme
  • Car lease scheme
  • Season ticket loan
  • Childcare vouchers
  • Staff restaurants
  • Free gym membership
We look forward to receiving your application.

For further details / informal visits contact:

NameAngela EvansJob titleExperience and Governance LeadTelephone number020 3513 6120

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and also a member of the Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:
  • BME (Evolve) Staff Network
  • Christian Staff Network
  • Disability Staff Network
  • Deaf Staff Network
  • Mental Health Staff Forum
  • Women's Staff Network
  • LGBTQAI+ Staff Network
We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:
  • That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
  • That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system
  • That should you not have heard from us within three weeks from the closing date your application has not successful.
  • That priority consideration for applications may be given to at-risk NHS employees
  • That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
  • That your employment is offered subject to successful completion of a 3 or 6 months Probationary Period depending on your Band
  • That we are a smoke-free Trust

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

Share Job