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Govt & Health Industries - Microsoft (Front Office) - Manager

Posted: 8 Jun 2021 Closes: 9 Jul 2021
London Competitive
Permanent & Full-time PwC_212262WD

A career within Microsoft Consulting services, will provide the opportunity to help our clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees. We contribute to PwC's value proposition of strategy led and technology enabled by aligning our Advisory industry focus with Microsoft's key technologies such as Dynamics 365 CE, Power Platform, Microsoft 365, Azure and Business Intelligence Analytics.
PwC are looking for experienced Microsoft Dynamics CE (Sales, Marketing, Customer Service, Field Service) and Power Platform skillsets who are excited by the opportunity to own and execute the delivery of Microsoft Dynamics 365 implementations. PwC is growing it's Microsoft practice and the successful candidate will be joining PwC on this journey. Successful candidates will be able to contribute to the success of the business and participate in how we define success.

PwC are currently looking to recruit for the following roles to join our Microsoft business application team:
  • Solution Architects
  • Sales Functional Consultants
  • Marketing Functional Consultants
  • Customer Service Functional Consultants
  • Power Platform Functional Consultants (PowerApps, PowerAutomate, Power Virtual Agent)
  • Technical Architects
  • Project Managers

Responsibilities and Duties (Role Dependant)
  • Design and development of business processes that enhance the out of the box Dynamics 365 functionality
  • Identify and recommend customisations and enhancements
  • Provide gap-analyses, functional specifications for enhancements and integrations to other business applications
  • Provide expert application configuration and design by optimising features, user experience, data integrity, and system performance
  • Drive the effective transition of requirements to delivery, ensuring a clear and complete understanding of the requirements thereby ensuring successful delivery
  • Preparation of implementation documentation to ensure the effective support of the application
  • Collaborate, manage and lead meetings with Functional/Business Leads and Technical Leads/Developers to ensure each phase of an implementation/development is executed with the solutions provided or recommended in a timely manner
  • Identify risks and mitigate or communicate as necessary
  • Experience of pre-sales including preparing and delivering product demonstrations to prospective clients will be beneficial but not essential
  • Engage with project teams to develop best practices in an effort to integrate and improve user experience
  • Define training needs within the team and coach other team members
  • Proactively extend self-knowledge of the Microsoft solution stack
  • Continue to develop internal relationships and your PwC brand

Experience
  • 2+ years CRM delivery with at least 3 years in Dynamics 365 CE, from a functional, technical and/or architectural standpoint
  • Experience with Dynamics implementation in a lead functional or technical role
  • 2+ years' experience in facilitation, analysis and prototyping
  • 2+ years' experience with multi-phase, enterprise-wide implementations
  • Experience of mentoring and managing a team
  • Previous experience working with a Microsoft Gold Partner

Attributes
  • University graduate with a relevant degree within a computational or business discipline would be beneficial but not essential
  • Relevant Microsoft Dynamics certifications where available
  • Good understanding of both technical and functional capabilities of the Microsoft Dynamics modules including Sales, Marketing, Customer Service, Field Service
  • Good understanding of both technical and functional capabilities of the Power Platform including Power Apps (Canvas, Model Driven, Portals), Power Automate, Power Virtual Agent
  • Strong presentation and demonstration skills
  • Business process mapping, modelling and documentation knowledge
  • Able to confidently understand not only business process design at feature or user story level but on the wider enterprise or end to end process level
  • Training in project management methodologies (such as PRINCE2, Agile or Scrum) would be beneficial but not essential
  • Confident and effective communication skills
  • Thinks clearly and calmly under pressure
  • Able to manage client expectations
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on user satisfaction
  • Ability to prioritise and successfully manage multiple projects/deadlines simultaneously
  • Must have the ability to work independently as well as within a team environment
Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.
Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply
Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity
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