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Group Coordinators - Natural England Operations Delivery Team

Posted: 5 Dec 2019 Closes: 5 Jan 2020
East Midlands, Eastern, London, North East, North West, South East, South West, West Midlands, Yorkshire and the Humber £25,215
Permanent & Full-time defra/20191205173014

This is a National Role

Natural England Natural England’s Conservation Strategy sets out our aspirations and role in delivering multi-objective outcomes at a landscape scale, seeking always to put people at the heart of what we do whilst growing natural capital. We believe that a resilient, dynamic, beautiful natural environment is fundamental to achieving a sustainable growing economy and flourishing society; securing a better deal for people and the environment. Working with partners is central to success, we have developed valuable and productive partnerships over many years and we’ll be developing new relationships and thinking creatively about how to make a lasting improvement to the natural environment. For a full list of offices please refer to the following webpage:

Natural England’s Operations Delivery Team

The team’s purpose is to ensure timely delivery of Natural England’s reactive casework to the agreed quality standards. It provides the lead for the development of Natural England’s approach to casework through the ownership of the key processes, their development and continuous improvement. The work of Operations Delivery encompasses the Natural England Wildlife Licensing Service; Land Use Planning Consultation Hubs; Farm and Conservation Service; National Enquires Team, Income Enabling Team; RDPE funded schemes processing, Environmental Impact Assessment and Open Access Contact Centre.

Group Coordinators provide the first level of line management for Support Advisers, Advisers and Lead Advisers in Operations Delivery teams.

We currently have opportunities for Group Coordinators in both the Natural England Wildlife Licensing Service and Farm and Conservation Service but we would welcome applications from people interested in a Group Coordinator role in other Operations Delivery teams to allow us to flexibly assign skilled people across the business as other opportunities arise. Suitable candidates who are not offered roles in the Natural England Wildlife Licensing Service may be offered other Group Coordinator roles that become available. A minimum of two roles are available through this recruitment exercise.

Natural England Wildlife Licensing Service Natural England’s Wildlife Licensing Service has been created in response to customer demand for more effective and efficient protected species licensing in line with our service standards and the introduction of statutory charging in 2019. The team covers Species Management, European Protected Species, Science and Conservation Licenses among other strands of related activity. The team is focused on providing high quality processing, assessment and determination of individual and Class license applications. We also offer chargeable discretionary advice services which can bring considerable benefits to our customers and protected species. All aspects of the licensing life cycle are handled within the team from registration to compliance and enforcement. We work closely with Area Teams and others as appropriate to secure the best outcomes for our natural environment. In parallel to managing our annual caseload we are always striving to improve our service and find smarter ways to protect our wildlife alongside sustainable growth. This includes developing and refining our licensing processes, the range of services and licence types we can offer and ways of working through reform and continuous improvement. We operate as six teams which link to thirteen Area Teams and a number of other project delivery teams and directorates which support our ambition.

Natural England Farm and Conservation Service

Farm and Conservation Service (FCS) is the single point of contact for all reactive Environmental Stewardship (ES) and Countryside Stewardship (CS) casework queries. The Rural Payments Agency (RPA) send all customer casework queries that require technical advice from NE direct to the FCS mailbox rather than via our area teams.

The team is delivering technical casework which is helping agreements deliver their outcomes. These agreements, customers, and outcomes are geographically located and therefore the work FCS is doing is inextricably linked to Area Team delivery.

In addition, work is underway to establish FCS as the single point of contact for Protected Sites consenting processes for Countryside Stewardship and Environmental Stewardship agreement holders.

The role

Line management of a group of staff in an integrated team, focusing on the delivery of wildlife licences in a geographic area. - add agri Environment and Protected Sites casework Managing staff at a range of grades, including peer management of lead advisers. Ensuring staff are trained from the outset, and continue to develop skills to do the evolving role. Work with individuals to maximise their effectiveness through CPD. Ensuring appropriate workflows and throughput to achieve team targets. Support individual staff welfare. Support line manager TLs to achieve organisational targets through the work of the team. Develop sufficient knowledge of licensing activity to support staff in active decision making. (WLS only) Develop sufficient knowledge of Agri Environment and Protected Sites activity to support staff in active decision making (FCS only)

Provide licensing input through QA and processing of more complex licences. (WLS only) Apply risk assessment and safe working practices to everything you do. Skills and knowledge Knowledge of the licensing system and licensing types. (WLS only)

Knowledge of Work Flow Tracking system and Casework Tracker desirable but not essential) FCS) Experience of Staff management desirable. Experience of working with teams to deliver goals. Experience of prioritising and working under high pressure advantageous. Input to supporting and delivering staff development advantageous.


Professional competency 1 - Communicating effectively - Practitioner

• Use clear and appropriate language, communication styles and techniques that engage your audience
• Communicate complex or difficult messages clearly and effectively

Professional competency 2 - Leading and Managing People (practitioner)

• Create a supportive environment that enables team members to innovate, take risks, and show creativity in the way they deliver the business objectives, and to reflect, review and learn lessons from their work
• Develop an inclusive and trusting team environment that positively safeguards team members' physical and mental wellbeing
• Facilitate and support the personal development of your team members in line with personal, team and organisational objectives
• Set clear plans and expectations, engage your team and other partners, make things happen, delegate, drive and deliver outcomes
• Engage and support your team through change
• Use performance management to set clear expectations around delivery, ways of working and personal development, and use the approach to motivate, challenge, review, and develop your team's performance.

Professional competency 3 - Personal Effectiveness- (practitioner)

• Progress your personal development and take responsibility for keeping your knowledge and expertise current
• Identify, suggest and adopt ways to make improvements in your team and Natural England
• Be decisive, combine your professional judgement with evidence to inform your decision-making
• Apply new technology to improve the way you work
• Act positively to support the diverse needs of other people in everything
you do
• Address challenging issues and manage conflict
• Share your knowledge and expertise with people in your networks (both internal and external) to help develop their capability and to improve outcomes

Professional competency 4 - Work Delivery (practitioner)

• Manage and deliver your work to meet agreed targets and deadlines
• Provide advice and guidance to colleagues
• Understand and apply relevant legislation and scheme rules to your work
• Handle data responsibly, understand your role in good governance, and comply with delegations, policies and procedures
• Manage your team in line with available financial and non-financial budgets and constraints, and implement plans to generate more resource.
• Consider the financial implications of your work and seek income from our products and services

Professional competency 5 - Creating Resilient Landscapes and Seas - Practitioner

• Interpret and apply to your work the policies, legislation, and guidance on wildlife protection and management.
• Assess environmental impacts and identify appropriate avoidance, mitigation and/or compensation methods
• Apply technical knowledge to your work
• Carry out and contribute to relevant monitoring work
• Provide good quality and easily understood advice for the appropriate management of species
• Deliver compliance and enforcement work consistently in line with our strategy and guidance

Professional competency 6 - Putting people at the heart of the environment (Practitioner)

• Make sure customers' problems are resolved whilst managing customer expectations
• Develop an understanding of the objectives and needs of our partners and customers
• Collaborate, influence and build trusting relationships to achieve pragmatic outcomes
• Understand and explain the outcomes that we seek in your local patch and how these fit in with local and national issues
• Proactively engage with businesses and communities to resolve human/wildlife conflicts


Please refer to Job Description



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

Please refer to Job Description

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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