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Guest Insight & Research Assistant

Posted: 14 Feb 2020 Closes: 8 Mar 2020
Southampton Competitive
Fixed term & Full time carnival-uk/20200214095349

An exciting opportunity has arisen for a Guest Research Assistant to join us on a 13 month student placement working within the Consumer Insights team at Carnival UK’s impressive head office in Southampton.


At Carnival UK, our purpose is to create unforgettable holiday happiness for all our Guests through the amazing experiences we deliver on board our P&O Cruises and Cunard ships. By working for Carnival UK you are helping to ensure we deliver this happiness for all our Guests.

The Role

The purpose of the Consumer Insight team is to better understand Guest experience in the context of the wider market. Your role will play a vital role in collecting, processing, analysing and interpreting Guest feedback to track performance and inform business strategies. 

This placement will give you the opportunity to truly make a difference and understand our business, our Guests and the market, whilst having exposure to a wide variety of stakeholders across the business

About You

As our ideal person for this placement, you will have experience in analysing and interpreting quantitative and qualitative data to add insight and make recommendations.

You will have a passion for understanding people and a curiosity for the holidays we offer and experience of our Guests.

With an ability to work in a fast paced and exciting environment, you’ll be keen to apply your communication skills, attention to detail and initiative, as well as work as part of a team and across wider business. There are a range of courses that this position will appeal to but we are particularly interested in those students who have honed their analytical and critical thinking skills through their studies so far.

About Us

This position has been levelled at CUK 15.

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World.  We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 

Join us on our journey, apply now. 

Guest Insight & Research Assistant JD 2020  

Carnival UK

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