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Head of Customer Relations

Posted: 24 May 2019 Closes: 9 Jun 2019
London Borough of Bexley, GB Depending on experience
Permanent & Full-time l-q-group/20190524134534

Head of Customer Relations

Based at Sidcup, Kent DA14 5HU

Salary £75,000 - £80,000pa

Are you passionate about customers and putting things right when they go wrong?  Do you have proven experience in running a high performing complaints resolution service?  Are you driven to inspire and motivate others to deliver a first-class customer experience?

If you are, then you sound perfect for our team!

We have recently redesigned our complaints service to make it easier for customers to get a faster resolution to their complaint and we are now seeking a Head of Customer Relations to move this forward to the next stage. We are looking for someone with exception leadership skills to lead on the direction and delivery of complaints resolution across the organisation, ensuring that we deliver against our Customer Promise, with every contact we have with our customers.

We will expect you to be an ambassador and promote a collaborative approach across the organisation. You will be instrumental in leading change, identifying opportunities to improve services via the systematic learning from complaints analysis, whilst developing and managing an engaged team, driving performance to meet and exceed targets.

To be successful in this role, you will need to evidence current experience of leading a high-performing complaints team to improve services for customers.

If you are self-motivated, an innovative problem solver, target driven, and solution focused then apply without delay!

L & Q Group

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