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Head of Housing Services

Posted: 22 Apr 2021 Closes: 6 May 2021
Home based (Travel as required across our geography- Midlands/East of England). Up to £55,181.49 per annum plus car allowance.
Permanent & Full-time longhurst-group/602499

Are you a high calibre professional ready to lead a hugely successful Housing Services Department who are committed to improving the lives of their customers?

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.

Guided by our shared values, our vision is to improve the lives of our customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. You can see how we’ll achieve this vision through our Improving Lives strategy by watching this video.

To help us deliver this ambitious vision, we are now looking for Head of Housing Services to inspire and provide strategic direction and leadership for the delivery of lettings, tenancy, estate management and legal services.

The Role

In this role no two days are the same. Joining us at a significant period of change in our history you’ll be working in conjunction with our Director of Housing and play a key role in developing the strategic priorities within Housing Services for our customers. As both an inspirational and highly motivated leader you will be directly responsible for helping us to deliver change and a high performing and truly customer focused culture.


You will work alongside key strategic partners such as our Head of Income Services to ensure income is managed successfully helping to improve the lives of our customers by sustaining their tenancies. You will also work closely alongside our Customer Engagement, Property Services and Repairs teams to ensure we continue providing an excellent and sector leading service.

You will also use your experience to ensure that housing services are delivered on time, value for money is achieved and they are within budget and to agreed standards. This will include the opportunity for you to be directly involved in managing and negotiating local authority and external organisation housing contracts.

Collaborating with our Growth and Development team you will also help to identify suitable development opportunities within our key growth regions. This work will directly add value in our long term aim of fulfilling sustainable tenancies and demand.

This highly varied role would ideally suit an ambitious housing professional confident in working on and delivering key objectives and projects directly linked to our Improving Lives 2025 strategy.

About You

Having developed your career within the Housing sector you will bring significant knowledge and experience of leading a high performing housing department. Your application will demonstrate a proven track record in developing and implementing housing strategy. Holding a relevant professional or leadership qualification would be desirable in this role.

With an eye for detail you are have a natural flair for reviewing complex issues and being able to provide sound, professional and reliable advice, whilst encouraging innovation. You have a proven experience in delivering results and you’ll be able to confidently talk through where you have achieved success at both your application and interview stage.

If you strive for excellence in your work and can demonstrate that you care deeply about those you work with and your customers and bring a background in Housing management, we would love to hear from you today.


Our Offer

Our offer has been created to underpin our two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating our strong investment in your health and wellbeing and economic resilience, we offer a competitive 28 days annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more. See Our Benefits attached.

If your application shows that you have the right knowledge, skills and that you share our values, we'll invite you to meet one of our team.

Vetting Requirements

(The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

Longhurst Group is an equal opportunities employer and positively encourages applicants that reflects the diverse communities we work with. We invite applicants to contact the employer to identify any additional support they may need during the recruitment process

Apply today #LonghurstGroup #ImprovingLives.

Applications close on 06/05/2021 at midday
Interview date 17/05/2021 - Remote interviews will be held via Microsoft Teams.

Longhurst Group

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