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Head of Maintenance Delivery

Posted: 12 Jan 2021 Closes: 22 Jan 2021
Glasgow, United Kingdom GBP 127,890.00 per year;GBP 107,428.00 per year
Permanent & Full-time NWR_IRC2204162

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do! Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Scotland's Railway covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow.
Brief Description

As Head of Maintenance Delivery, you will direct a maintenance team within a geographical area that supports the safe, sustainable and efficient provision and operation of fixed rail infrastructure services. You will lead the maintenance team to meet defined safety, performance and financial objectives, balancing the interests of all customers. You will also act as maintenance lead for the geographical area in agreeing key priorities with stakeholders.
About the role (External)

Key Accountabilities

Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.
Inspire excellence in the quality of service provided to Network Rail's customers.
Direct the team to achieve business and functional objectives and meet key performance measures. Create an engaging and motivating working environment in accordance with company values.
Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
Achieve financial, technical and safety targets agreed with the Chief Operating Officer. Monitor business performance of delivery units through periodic reviews.
Lead delivery of maintenance in compliance with policies, procedures and standards and direct the effective management of contracts.
Manage the development and implementation of safety, asset performance, reliability, productivity and efficiency initiatives. In conjunction with Head of Operations Delivery create plans to address customer needs and performance issues.
Input to the development and implementation of national maintenance reliability, productivity and efficiency improvement initiatives.

Job Skills, Experience and Qualifications


  • Chartered member of relevant professional body or equivalent experience
  • Significant successful experience in management in a dynamic complex environment
  • Recognised maintenance leadership capability
  • Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes
  • Proven ability to influence decision making and build cross functional / cross company relationships
  • Able to demonstrate in depth knowledge of railway infrastructure maintenance processes and techniques
  • Significant knowledge of rail industry
  • Successful experience of managing business unit financials
  • Able to demonstrate understanding of NR safety management system


  • In-depth understanding of the railway industry and its needs and interfaces
  • Knowledge of relevant standards and procedures
How to apply (External)

Salary: Starting at £107,428 and rising to £127,890 per annum.

Network Rail Benefits - To find out about what benefits we offer, click here

Closing date: 22/01/2021

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted.

Click 'apply now' to apply.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

We are a Disability Confident Leader employer!

We are also an equal opportunity employer and encourage people to work flexibly. We welcome applications from everyone. Click here for more information

To ensure an improved representation in our workforce, applications are particularly welcome from Black, Asian and Minority Ethnic people, females, LGBTQi+ people and people with disabilities.

Due to current restrictions for COVID-19 it is likely that our process in dealing with your application will be delayed, however please note that we are continuing to conduct our interviews on-line.

For successful candidates we accept there may be delays with start dates to ensure that we can safely on-board each new employee.

We will contact you to let you know whether your application has been affected and inform you of any further changes within the recruitment process.

Network Rail

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