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Head of Patient Safety and Patient Experience

Posted: 1 Oct 2020 Closes: 31 Oct 2020
Newcastle upon Tyne, United Kingdom £53,168 to £62,001 pa
Permanent & Full-time NHS_oIXfUnDV19yd

Head of Patient Safety and Patient Experience

Job Reference: 340-PSPE-09-20

Employer: Department: 340 Patient Safety Location: Newcastle upon Tyne Salary: £53,168 to £62,001 pa

Vacancy: Head of Patient Safety and Patient Experience

Permanent Full-Time substantive post

Salary £53,168 - £62,001 Band 8b Agenda for change

Are you passionate about Patient Safety and Patient Experience? Do you want to make a difference shaping both agendas at North East Ambulance Service?

If you are an experienced clinician, either a registered paramedic or a registered nurse, who has worked at a senior level and would like to broaden your portfolio working in the Quality, Patient Safety, Innovation and Improvement Directorate at North East Ambulance Service we would like to hear from you.

You must be confident, credible and able to engage others in learning from patient safety and experience feedback to promote individual, team and organisational learning which leads to system changes.

You will lead the SI process and ensure organisational compliance with Duty of Candour, as well as being pivotal to introduce the changes outlined in the National Patient Safety Strategy regarding incident reporting and learning, going forward. Knowledge and experience of Just and Restorative Culture will a real asset too.

You must have good analytical skills in looking at data to support the organisation to focus efforts to improve patient safety and be able work with a range of internal and external stakeholders in this work.

Our patient experience work dovetails with the patient engagement work and we would like to strengthen this going forward too.

If you would like to know more about the post please contact Debra Stephen, Deputy Director of Quality & Safety or Sarah Rushbrooke, Director of Quality, Patient Safety, Innovation and Improvement

Shortlisting will occur on 16th October and the interview data will be 22nd October 2020

The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact rec team for help

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.

If a candidate is unsuccessful during the recruitment and selection process, you must wait 6 months before re-applying.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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